Description

Here for London.

Every journey is protected by our Safer Journey Initiative. We are market leaders in the industry for safety and hygiene. As we own our fleet, we have control over our vehicles as they only operate for us.

Unlike other transport providers we can guarantee:
- Transport for London approved safety partition screens to protect both you and our drivers
- Business Accounts: Available with flexible invoicing and priority services

Drivers:
- Accredited with Transport for London approved PCO licenses
- Supplied with hygiene and cleaning equipment for regular use between journeys

Quality Assessors:
- We have a team of mobile quality assessors constantly monitoring every single vehicle in our fleet.

Deep cleaning:
- All our vehicles are Electrostatically Spray cleaned using TECcare CONTROL solution every three months as part of our enhanced cleaning programming. We also provide facilities for all of our cars to be deep cleaned up to three times a week.

Driver ratings:
- Our in-app driver ratings include cleanliness for added peace-of-mind.

Don’t forget:
- No surges and fixed quotes
- Book for now or for up to 3 months in advance
- Vetted drivers
- 24/7 customer service
- Airport rides with flight tracking
- Free Wifi & charger
- Courier services available
- Snooze your journey if you are running late
=============================================
Experience a new level of service you won’t get when booking with another provider. Download the new Addison Lee travel app, start enjoying your travel today!
=============================================
Comments & feedback to: feedback@addisonlee.com
For assistance: customersupport@addisonlee.com
=============================================
PLEASE READ CAREFULLY BEFORE DOWNLOADING THE APP FROM THIS WEBSITE.
By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.

What’s New

Version 8.1.0

Hi, I’m AL, and I’m part of the new development team here at Addison Lee. Our goal is to constantly keep improving your favourite app for people and package ground transportation.
In this release the new team have fixed a number of bugs and made some minor improvements.
Some of the bug fixes include:
- My Profile
- Address entry process
- Pick-up instructions
- Airport bookings
- Edit booking
- Journey route view
- App unexpectantly closing
- Font fixes
Some of the improvements include:
- Early booking extended to 6-months in advance
- More detail of future bookings from calendar
- Dynamic vehicle type updates during booking
What’s important to you? Let us know what will help you keep booking journeys with us.

Ratings and Reviews

3.8 out of 5
1.1K Ratings

1.1K Ratings

NicPat29 ,

Love the service. App could be better

Hi. The first thing I will say is I'm a big fan of the service and it makes difficult commuting into London from the Isle of Wight manageable.

But the app is not user friendly. It is very awkward to book a car as I tend to do this from home and not intuitive to navigate. There are many improvements which could be made to make it easier, quicker and simpler.

One simple thing would be to let you select you most common journey from day top 10 most frequent and then just select date and time.

JowyBleu ,

Very hit and miss

I used to use AL frequently after finding Uber’s service getting steadily worse. However the service is so very hit and miss, either getting one great driver out of 10 being reckless and rude drivers. The Club Lee also feels like a scam where the more frequent you ride you gain points to jump tiers and supposedly get discounts and faster pick ups. I’ve noticed the price suddenly jump up as I move tiers and the drivers definitely questionable... I’ve often complained and the customer service on that side have been great offering discounts but it does not seem like there has been an improvement on the driver side.
The pickups are also terrible where the app pinpoints your GPS and drivers get sent elsewhere. I have on one occasion got yelled at from a driver for not being in the right place despite being so on the app, after explaining that I was according to the app the driver didn’t even acknowledge that neither one of us was at fault but sulkily drove me to my destination.
App needs adjusting, and drivers definitely need vetting.

2bSage ,

Carlyle Group Con customers and Addison lee drivers

I just discovered Addison drivers have had there income cut by the Carlyle Group - Addison lee owners - who take over 50% of the fair. their car rental has gone up and their milage income reduced. - the tips that DO go to the drivers are presented to the customer as an extra irritation AND unless I do THEIR CUSTOMER SERVICE work for them I cant tip the driver. OH AND they use those bloody star badges as a stick to beat drivers with. ... I await a response from the Carlyle group before deciding on action - but feel deceived into supporting very poor business ethics and behaviour.

I intend to identify individual directors & the CEO and investigate what posable justification they hide behind - At this moment I’m enraged. (Oh and this App ... ? Serves the Carlyle group perfectly NOT the customer or the drivers - LOL we will see if I get contacted by senior managment before they meet me and start spluttering about “we didn't know ...”
Onwards
Toby

App Privacy

The developer, Addison Lee PLC, has indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

Provider
Addison Lee Plc
Size
84.7 MB
Category
Travel
Compatibility

Requires iOS 11.0 and watchOS 2.2 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, Arabic, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese

Age Rating
4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

You May Also Like