Santander Cycles is the self-service, bike-sharing scheme for short journeys in inner London.
The official Santander Cycles app from Transport for London is the only app to send bike release codes straight to your smartphone. So you can skip past the docking station terminal and get on your bike quicker.
Simply register with your bank card, and use the app to ‘Hire now’ from a nearby docking station. Follow the instructions to get your bike release code. Tap the code into the docking point and you’re good to go!
You can also:
• See up-to-the minute information about which docking stations have bikes and spaces available
• Plan a journey with an easy to follow map
• Receive notifications – for example, summarising the cost at the end of your hire
• View your recent journeys and charges
• Save your favourite docking stations
Each bike release code is valid for 10 minutes at your chosen docking station.
Please note the app doesn’t reserve bikes. If there are no bikes available at the docking station, don’t worry. Use the app to find a nearby docking station with bikes, and get another bike release code to use there. You won’t be charged until you use the release code.
You must be 18 or over to hire a bike, and 14 or over to ride one. For full Santander Cycles terms and conditions, see tfl.gov.uk/santandercycles
Bug fixes and performance optimisations.
Ratings and Reviews
Not up to scratch
You’d think after all these years and with so many users the developers would get the basics right! Had a very frustrating time signing up by the app which kept saying my payment was declined despite 5 x £90 being ring fenced in my bank account which then took over a week to clear. In the end I joined by phone.
Having been using the app on a daily basis for the last two weeks I’ve found it to be hit and miss - often when trying to hire a bike I get a message saying no internet connection when clearly there is. I see other reviewers have made the same point.
I’ve now got a key which is much quicker and easier to use - so will only resort to the app as a back up.
Journey planner is poor
I like this app. Admittedly I use it in place of google maps and simply just to check docking station availability. It’s usually right but that seems to vary depending on where I am.
The thing I really dislike about this app is the journey planner. It’s outrageously bad. You should just be able to enter a street name or postcode and have options as to which station you want to use. Unfortunately the developers seem to think users know the names and locations of the stations around London.
My only other bug bear- not really an app issue is the lack of stations in South East London. Why TFL have you neglected a big chunk of London?
Payment flow is incredibly painful
When you’re outside in the cold trying to get a bike quickly the last thing you want is an app that makes payment difficult !
First of all the app seems to know nothing about payment cards registered on the website, and that’s a bit crazy.
If you try to renew in the app, you have to enter full card details again AND your full address even if you have a card saved in your website account, which takes ages and sometimes doesn’t even work !
How about adding Apple Pay or AT LEAST saving card details when you renew an access period, and of course using saved card details from the website.
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.