Santander Cycles is the self-service, bike-sharing scheme for short journeys in inner London.
The official Santander Cycles app from Transport for London is the only app to send bike release codes straight to your smartphone. So you can skip past the docking station terminal and get on your bike quicker.
Simply register with your bank card, and use the app to ‘Hire now’ from a nearby docking station. Follow the instructions to get your bike release code. Tap the code into the docking point and you’re good to go!
You can also:
• See up-to-the minute information about which docking stations have bikes and spaces available
• Plan a journey with an easy to follow map
• Receive notifications – for example, summarising the cost at the end of your hire
• View your recent journeys and charges
• Save your favourite docking stations
Each bike release code is valid for 10 minutes at your chosen docking station.
Please note the app doesn’t reserve bikes. If there are no bikes available at the docking station, don’t worry. Use the app to find a nearby docking station with bikes, and get another bike release code to use there. You won’t be charged until you use the release code.
You must be 18 or over to hire a bike, and 14 or over to ride one. For full Santander Cycles terms and conditions, see tfl.gov.uk/santandercycles
UI enhancements and bugfixes, as well as logo update
Ratings and ReviewsSee All
Awful Buggy Mess
Just joined thinking this would be easier than using my debit card at the stand. Wrong. Most of the time app says Cannot connect to Internet, even with full bars 4G Vodafone and/or WiFi! Clumsy silly design with the codes and doesn’t remember card details. Scanning your debit card, at night, must be one of the dumbest things I have ever found myself doing. EDIT - a year later and it’s actually WORSE. See other recent reviews explaining how bad this is. This is the worst app I have ever used.
Not up to scratch
You’d think after all these years and with so many users the developers would get the basics right! Had a very frustrating time signing up by the app which kept saying my payment was declined despite 5 x £90 being ring fenced in my bank account which then took over a week to clear. In the end I joined by phone.
Having been using the app on a daily basis for the last two weeks I’ve found it to be hit and miss - often when trying to hire a bike I get a message saying no internet connection when clearly there is. I see other reviewers have made the same point.
I’ve now got a key which is much quicker and easier to use - so will only resort to the app as a back up.
Just not good enough
We use this app with my wife for two months already. It is working on one phone well, it is crashing on the other phone very often.
Biggest problem is it doesn’t show you how much you really spend, it counts first 30 minutes of each trip “like for free” but it is not true. The system charges you £2 each day you use some bike. This cost is not visible in the app.
The other think is that the free spaces or available bikes in racks are not accurate, you can not rely on it at all. Sometimes you find the rack where 5 bikes are supposed to be but there is only one, sometimes you want to park your bike to the rack where 4 free spaces are supposed to be but there is none.
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.