Santander Cycles is the self-service, bike-sharing scheme for short journeys in inner London.
The official Santander Cycles app from Transport for London is the only app to send bike release codes straight to your smartphone. So you can skip past the docking station terminal and get on your bike quicker.
Simply register with your bank card, and use the app to ‘Hire now’ from a nearby docking station. Follow the instructions to get your bike release code. Tap the code into the docking point and you’re good to go!
You can also:
• See up-to-the minute information about which docking stations have bikes and spaces available
• Plan a journey with an easy to follow map
• Receive notifications – for example, summarising the cost at the end of your hire
• View your recent journeys and charges
• Save your favourite docking stations
Each bike release code is valid for 10 minutes at your chosen docking station.
Please note the app doesn’t reserve bikes. If there are no bikes available at the docking station, don’t worry. Use the app to find a nearby docking station with bikes, and get another bike release code to use there. You won’t be charged until you use the release code.
You must be 18 or over to hire a bike, and 14 or over to ride one. For full Santander Cycles terms and conditions, see tfl.gov.uk/santandercycles
Bug fixes, feature enhancements and accessibility improvements.
Ratings and Reviews
Not up to scratch
You’d think after all these years and with so many users the developers would get the basics right! Had a very frustrating time signing up by the app which kept saying my payment was declined despite 5 x £90 being ring fenced in my bank account which then took over a week to clear. In the end I joined by phone.
Having been using the app on a daily basis for the last two weeks I’ve found it to be hit and miss - often when trying to hire a bike I get a message saying no internet connection when clearly there is. I see other reviewers have made the same point.
I’ve now got a key which is much quicker and easier to use - so will only resort to the app as a back up.
The app does not work
For the last few days, when I open the app, it just gives three links, the first two to general info on tfl websites about Cycle hire - Terms & conditions, How it works, and the last option Call our Centre, which I tried only to finally reach an exhausted- & apologetic-sounding staff who couldn’t help at all. I’ve been struggling with the app for the last year, trying to tolerate its glitches without writing a negative review and keeping using Santanders Cycle Hire service, trying to rationalise that I need to hire their bikes because of the inconvenience of keeping a bike of my own. Descriptions of the problems with the app when it still worked would have been a few pages more. But now it has stopped working totally, what’s the point. Actually, what’s the point of using it at all! I’m struggling to keep the hope that Santanders will resolve their app problem.
Developer Response ,
Hey Harmony! Thank you for being continually patient with us I'm sorry that we didn't come through for you. Our call centre staff also have the ability to escalate your call to specialist technical advisers. We do really want to hear all your feedback! It will help us to know how we can improve your experience. I'm sorry the app hasn't been working for you, if the issues still persists, please do call us again on 0343 222 6666 I hope that we can be more helpful this time. Faith
Used to work fine
But for the last several weeks I have been unable to login. I enter my credentials and move to the “login successful” screen, but when I tap continue I just get an error “parameter: type must be defined”.
What’s worse is there is no way to navigate back away from this screen without quitting the app. Why is the unnecessary step of needing to tap continue in a blank screen after logging in even included in the UX? Why introduce this extra step in an app designed to remove friction in the cycle hire experience?
No app update in the last 6 MONTHS either, so I’ve no hope of this bug being fixed quickly.
Developer Response ,
Hey Joey! Thanks for taking the time to fill us in on your experience with the app. I'm really sorry that you've had a poor experience recently compared to what was a better experience at the start. It's best that you speak directly with our app support, it's difficult for me to trouble shoot using this platform, so I'd recommend that if the problem persists please call 0343 222 6666 to get technical advice. Without sounding condescending the best advice I can give at this time is to ensure you're connected to a strong data point and to also try to delete then re-install the app. I'm sorry you're not pleased about the user experience of the app, you seem well versed in these things, we don't want friction but instead a smooth and seamless transaction. I'd love to hear more of your feedback on that, it has been a while since there's been updates but we have some exciting new innovation to come. Faith
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Transport Trading Ltd.
- 170.9 MB
- Requires iOS 9.1 or later.
- iPod touch
- Requires iOS 9.1 or later.
- Age Rating
- © TfL
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