Agoda: Cheap Flights & Hotels 4+

Excellent and very easy to use Apps

I have booked accommodation using the Agoda for many years, for travel and for work. I am a frequent traveller and I have on average, stayed over 120 nights per year, mainly in London. Almost 98% of the time booked using Agoda. Agoda Apps is very easy to use and has definitely made my life easier. I had in many occasions in the past (and still do) checked price with other hotel booking Apps, but prices on Agoda remains the cheapest for the same accommodation most of the time. I also have very few problems with my bookings. No more than three problems in the last seven years, but all to do with the hotel operators. Agoda helped me out each and every time.

Strongly do not recommended

The app is poorly developed and has misleading information. I confronted a very bad experience that the app’s hotel address area is totally different from the real address of the hotel, showing on map in zone 1, but actually in zone 2 of London. The hotel told me they asked the app to change it three months ago. I believe I am not the only on suffering this. When I complained to agoda’s customer service, they just calmly kick me as a ball around without saying a sorry even when they realise their app still shows the wrong address when we were talking and the hotel told them so three months ago. They tried their best effort to let the conversation not touch the ignorance and the wrong information they put online. They just tried to confuse customer and mislead the conversation to other directions like “have anyone sent you address out of our app, your in-app conversation did not talk about this, you can contact the hotel to resolve it…” Thus, I am sure they are irresponsible and does not care for customers. Even in the BEST case, they have poorly trained and not professional CS.

Developer Response ,

Please e-mail your Agoda booking ID using the registered email, lead guest name, phone number, and your request to appsupport@agoda.com. We'll get back to you soon.

Misconduct and lack of professionalism

I made a booking with Agoda six months ahead of my accommodation date for an exam. I was informed 3 days before the potential start that the property has problems to receive me with some technical amendments. I was offered an accommodation which is far away from the exam venue with a difficulty of accommodating this long distance . I called Agoda for a solution and they promised to find a substitute but they failed to give any solution apart from refund and 10% extra token that would not aid me in making new booking three days ahead. The worst that they made me mentally suffer without a regret.