Airbnb 4+

I’ve used this app mostly for hosting rather than traveling and it’s very handy when it’s working properly. I manage a few properties so it’s useful having the calendar to hand so I can organise changeovers and liaise with guests. It’s also useful having all the info about guest booking so I can check names and number of guests arriving, requests made via the messaging service and message guests if required. For the most part the messaging works fine but unfortunately the calendar keeps crashing which really is a pain. Each time it does this I have to reinstall the app. Sometimes this is quick but other times it takes ages which is also a pain when you need to check something quickly. I’ve had to do this at least 20 times over the past few months. If this glitch was fixed then it would be a 5* app but until then only 3.

On another note, I’m quite surprised at the reviews of Airbnb as a company and accommodation here 😂 These ratings and reviews are meant for the Airbnb app! 🙄 Not the fab place you stayed in Plymouth or your dodgy experience 🙄😂

This app USED to be amazing. However this past month I lost a lot of money due to the way my issues were handled by the airbnb team. DO NOT SIGN UP AS A HOST ON THIS APP The team seem to now completely disregard hosts’s interests. Examples: Case 1: a guest did not show up at my property, although this was mentioned to the team, my dates stayed blocked. I had a strict cancellation policy so I was happy that, at least, I would not be loosing everything. YET, 2 weeks later, I am told that the guest would be refunded because the address is incorrect. After 3 years of providing the same address on the website, I was completely let down by the airbnb team when the guest said they could not find the address (when actually they just decided to change and get a hotel) and I was told that I was in the wrong. Case 2: a guest books three months in advance but one of the booked days has been advertised as free when it was not. I tell the guest IMMEDIATELY. Cancellation works. HOWEVER, the team then blocks the whole time that was initially booked by that guest and charges me a penalty. No, airbnb policies are not here to help hosts anymore. Yes, airbnb is loosing the heart, the reason why we all signed up for it. Dehumanized, airbnb is now a robot which tries to provide guests with “hotel quality” stays and punishes hosts who are not 100% satisfying guests. Dear potential hosts, run. There are much better alternatives.