Alpha Connect 4+

Like all the previous reviews the app is useless, so many times I have woken in the night and the house is boiling because the app has turned the heating on when I didn’t even set it, trying to save money on fuel bills is impossible with this app!! At the moment the app isn’t working with no green light despite doing all the usual reset/re-install palaver! The engineer who installed the boiler was confident this was a good system but I will be making him aware of the issues I’ve had and all of these reviews when he comes to service it, hopefully it will put him off installing to future customers!
Trying to save this review with an appropriate nickname but uselessapp and nothappy are already taken… what does that tell you!?

We recently had Alpha connect installed alongside our new Alpha boiler, but this app is very unreliable, it seems to have sync issues if it is installed on multiple devices meaning turning heating on, or off, is unreliable.

Sometimes it says the heating is on, but it isn’t on, sometimes you turn the heating off from manual, but it turns itself back on. I find that you often have to check several times that the setting you changed actually changes as sometimes it decides to change back to what it was set to before.

The software/this app clearly needs work.

Honestly wish I’d never gone near this. Just doesn’t work. My bills have gone through the roof because the app has a mind of its own. It’s worse at night and sometimes I’ve woken up at 3am and the house is boiling at 23 degrees, but the app is showing that the boiler is switched off. Since the recent update it’s been worse. Also I’ve noticed that the historical reviews, which were also not great, have been removed. Really poor show Alpha, I’ve spent a lot of money with you and this app completely lets an otherwise decent boiler down.