AlwaysSafe 4+

No Push Notifications

I bought a rotate and tilt camera and thought I’d be able to connect it to the SwannCloud App. Nope! Had to download the Always Safe App Instead! Unlike the SwannCloud App, Always Safe does not send push notifications to your mobile phone and instead it emails you. Now, I’m sure most of us bought our wireless cameras which are managed on our phones to be alerted immediately if the Motion Detector is activated!
Come on Swann! Stop producing hundreds of apps and work on making all your products work on one WHICH SENDS PUSH NOTIFICATIONS...
The Always Safe App is much more sleek and works much better than SwannCloud but I cannot rate it more than 1 star as it has failed to deliver on the second most important aspect of what people want this for. 1 to see a live stream of the camera. 2 to be informed of any movements.

Developer Response ,

Hello Bvr_111_ ,

Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience when using your new Swann System. This PT camera will only be able to use the AlwaysSafe Application. We will send your feedback to our development team for further updates.

Have you tried our latest software? If yes, are you still having issues?

Your feedback is important to us.

Please let us know how we may further assist you,

Thank you.
JV
Swann Customer Support

Frustrating

I am so frustrated with this app !!! It’s shocking and the biggest problem is the Alarm and motion just don’t work at all, I have tried so many time to set my area and adjusted the sensitivity and yet still every 5 mins the alarm goes off !!!! I only need it to go off when I have some one on my property not when a car drives past or a dog walker on the pavement goes by please please fix this or it’s time to get the professionals in and pay for a better product!! Unhappy customer and extremely frustrated not to mention the camera has missed two attempts of break in as it also don’t record the movement it’s seems to do its one thing !!!

Same issue as naicknametaken below

App works fine on the same WiFi as the camera, but totally fails on any other WiFi or 4G signal away from the property - totally defeating the purpose of having a security camera. It turns out that the problem is caused by the camera going offline unless motion is detected - and is it unable to connect when offline. Therefore, the camera can only be viewed live if the burglar is kind enough to stand around waving their arms at the precise moment you’re trying to connect. Stop selling so many new products Swann and fix the ones you have.

Developer Response ,

Hello Hughbl,

Thank you for your feedback. Oh no! We are sorry to hear about the issues you are having when remotely accessing your unit. Are you loading the sub-stream or main-stream? This will contribute to your overall loading times and resolution.

For the best experience, we recommend that both internet connections meet the bandwidth speed requirements.

https://support.swann.com/en_us/contact-us-r1GsXncm7

Please let us know how we may further assist you,

Thank you.
JV
Swann Customer Support