Aosu 4+

I had a really frustrating weekend trying to sort out why this doorbell would not notify me when rung. Over 6 hours on support and after getting really frustrated the tech guys got in touch on Monday (today) and it’s resolved. I’d written a really long 1 star review two days ago, but I’m amending it now as I said I would if this got resolved. It rates 4 stars because I love that there’s no monthly fee and it does do what it’s meant to. But I would look at the support. The agents are very patient, but there are some things we should be made aware of immediately on contacting you- 1. You are not in the UK so there is a time difference for “office hours”. (Are you US based?) 2. Tech support is not available after hours (your time zone) When I made contact Friday afternoon (UK time) I thought I was on to tech support. Saturday afternoon I discovered I wasn’t and they wouldn’t be available until “Monday morning “ Monday morning I discover there is a time zone difference. Once onto the actual tech - sorted in one message. But I’d spent over 6 hours with other agents over the weekend. Other than the support issue , the product is great. Please let us know which country you’re based in so I can work out time differences and maybe not get so frustrated when I don’t realise it may be the middle of the night for you, but for me it’s office hours. Thanks

Cameras are good and app is ok however not being able to set a zone is really frustrating as the notifications are so many it’s a pain! A busy path and it’s constant!
Please add zones you can manual configure for alerts!

I have been using this app for several months now with my AOSU video doorbell and have found it easy to both install and use. I recently bought an AOSU security camera and linking this to the app was just as easy. There are two changes that I feel would make it better
1).For the doorbell either make it possible to reduce the time that the ring sounds if the notification is not acknoledged OR if it is acknoledged on one device, turn it off on both. This is because both my wife and I have the app on our phones one can keep ringing for quite a long time if the other answers.
2) Regarding the camera, mine is at an angle to my car and to set a detection zone to cover the whole car, part of the zone covers the pavement and people passing by trigger the alarm. Being able to covert the detection zone from a rectangle to a parallelogram would stop this.
These two improvements would improve an already good app.