Family care emergencies can disrupt your whole day. Bright Horizons Back-Up Care™, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when regular arrangements fall through.

Now the program is in the palm of your hand! As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app. Whether your regular caregiver calls in sick, your child has a school holiday, or you’re transitioning back to work from parental leave, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go.

You can use the Back-Up Care app to:
• Sign up for your benefit (to get started, you just need your employer’s username and password)
• Submit a new request for back-up care
• Request previously used caregivers
• View details of existing reservations
• Receive notifications when reservations are confirmed
• Quickly create new reservations by copying past reservations
• Find nearby centers and view each location on a map
• Add confirmed reservations to your device’s calendar
• Get details about your benefit offering

*Please note: Your employer must participate in Bright Horizons Back-Up Care in order to use this app. Not all employers who participate allow the use of this app. Please contact your human resources department for information on benefit availability.

What’s New

Version 21.7.0

This release includes minor tweaks and small bug fixes to enhance stability and performance.

Ratings and Reviews

Bdsjbdsjbdsj ,

Must be improved

Poor application. Very poor experience. We cannot even find the reference of the request. Emails/messages are not even included in the app. Encrypted emails system too complicated to be used and helpful.
I was full of hope as the booking request system or process over the phone is way too long and annoying... but not very useful app.
Very poor customer experience.

Developer Response ,

Hi, thanks for the feedback. We’ve made quite a few improvements in the past year and if you’ve had a chance to use the mobile app recently we’d be very keen to hear your impression of the user experience now.

lightwgt ,

Slow and doesn’t work

It takes ages for each screen to load to the point my phone locks itself. I got as far as selecting dates and it crashes. App can’t be used

Bubleesmart ,

Keyboard does not show up on login screen

How am I supposed to login, the username password on the login screen are not editable

Developer Response ,

Thanks for providing feedback, and we're sorry you're frustrated. Tapping directly on the Username and/or Password text will not bring up the keyboard, but tapping directly next to the text will. We understand this isn't intuitive, and we will be addressing in a future release. Thank you for sharing your concern!

App Privacy

The developer, Bright Horizons CC LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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