Bike: Tips, tests & reviews 12+

Fails to load dynamic resources

Update Tuesday 4th Jan
All seems to be working again now, without need to delete the App and re-install a second time . I presume some one behind the scenes has fixed something
THANK YOU!
>>>>>>>>>>>>>>>>>>>>>>
Original review Sat 1/1/22
Great magazine and app was working fine. Downloaded the app update a few days ago and all was fine initially - I was able to download the latest Bike issue. But this eve I just end up with a blank screen, tried deleting and reloading the app but to no avail. App starts up ok but shortly after starting to “download dynamic resources” I get an error message and a suggestion to check internet connection which is fine. It looks like an issue at the server end ?or a glitch with the new app under certain conditions? Hoping this gets fixed soon

Developer Response ,

Hi, thank you for leaving us your feedback plus updated feedback to it! It means a lot to us. We do test all of our updates thoroughly, but unfortunately, some technical glitches can always manage to sneak their way in. We can assure you that we do monitor the apps on a regular basis and try our best to have a glitch fixed as quickly as possible, so it is always best to wait on deleting and re-installing the app if you can. Our app support is available MO-FR at appsupport_uk@bauermedia.com in case something should come up in the future. Please do contact us there if needed. Kind regards

Great magazine but poor app and no support

Since the app was updated I have lost all access to the magazine, including previously downloaded editions. Following the App Support link I have contacted Bauer Media and Great Magazines, both claim the problem is nothing to do with them. Bauer had no record of me while Great Magazines said they “...don’t do Bike Magazine”. I have tried all the usual fixes, such as as deleting and reloading the app and logging on from a different iPad. The online support leads to an infinite loop and none of the phone helplines can fix the problem nor can they reimburse me for the unused portion of my subscription or for my lost magazine editions. So a great magazine but can I suggest buying it hard copy from the shops instead.

App doesn’t work consistently, very frustrating!

I have raised my issues with the customer service team but they are slow to respond .

The problems are:
- the digital view problem means that it doesn’t always fully load correctly ( leaving many blank pages) therefore I can’t read all the content ( I don’t understand why it doesn’t fully download to my device so I can access from memory as opposed to trying to reload from the website each time I access it?)
- the magazine view (there are 2 ways to view Bike via the app either digital or magazine view) problem is that some issues the magazine just won’t load up.
These problems have only arisen since the new app that gives a digital view was launched.
I can only assume they haven’t tested comprehensively prior to launching, very annoying!!!

I also have yearly problems with my account that I have to raise with customer support and persist with until resolved. All problems have been proven to be with the Bike magazine app / system and nothing to do with my device or usage.

Developer Response ,

Hi Sin59, thank you for taking the time to leave your feedback. We are really sorry that you have such problems with the app. Our customer support has been very busy lately, so I can only ask you to be patient. We really try to help our customers, but sometimes it takes some time to answer everyone. Kind regards