Borders Buses 4+

Really a model of what a bus app should be. Just back from a week of travelling by three or four buses in the area every day & the app & service never let me down once. Must be a lifeline for the locals because some of those stops are in extremely bleak, exposed, remote places!

This app is great for buying tickets, but unfortunately it doesn’t give real time info about bus delays. We were waiting for the 51 from Edinburgh to Galashiels, we waited 30 minutes past the due time and it didn’t arrive. The 51 had disappeared from the bus stop tracker and and no bus was showing up on the map on the app. The next bus was 1 1/2 hours later (yes that’s the poor standard of public transport to the Scottish Borders), so we had to phone a friend for a lift. Some time later Borders Buses tweeted that there had been a delay in the 51 service, but we had already given up waiting. What’s the point of app for such an infrequent bus service that can’t provide real time updates on delays?

Word of warning to users - Just had a bus drive past me without even braking, with the driver pointing down the road. It turns out that the observed stop (Craigmilar castle road for the X95) had been recently changed, but the app was not yet updated. Not sure why the driver didn’t show some human decency and stop for me. Then mention the stop had changed for next time.

Other than that the app runs very well hence the 3 stars.