Braun Healthy Heart 17+

Upgrade deleted everything without warning Now fixed

UPDATE. The app developers contacted me, they apologised and the historical data has been restored. I am impressed that they took the time to respond to me and so have changed my review.

Original review: I have been using this app for a while and thought it was quite good until the latest update when I lost ALL historical data without warning. As has been mentioned in other reviews, whoever allowed this update to go out without actively warning existing users should be fired. If this is the casual nature that the development team have for user data, think twice before installing.

Developer Response ,

Dear KdC62, We’re really sorry for any trouble this issue may have caused you. Your feedback was extremely useful to fix this issue and develop a new version of the Braun Healthy Heart APP. If you did not delete the app, you can actually recover your data by updating to the latest app version (2.1.1 or higher). We want to make this right for you. Please call our customer service centre on +44(0) 115 965 7449 during office hours. Thank you for your feedback and patience, Braun Healthcare Team

What happened to all my data!

I went into the app for the fist time in a few months to enter my latest readings, noticing that it was a different app. and I had to register again. Alarm bells started to ring immediately and my worst fears were confirmed when I discovered all my previous data was no longer there. This included all the readings taken in the period before and after my heart attack in 2023, which I shared with various consultants. I can’t see any other way of contacting the developer, so if you read this can you please let me know if there is any way that the data history can be recovered? Thank you

Update 30-Jan 25
For all those who, like me, could not get the app to accept terms and conditions because the accept button isn’t “live’, unbelievably you can tick alongside the terms and conditions, although you could be forgiven if you didn’t spot the box that you have to tick in. Look closely or just randomly click around the left hand side of the statement and bingo, once you hit the target you are able to accept the T&C.
Still one star for the feeble design of this very important page in the app.

Previously Great…

Have used this for years and bought specifically for the Apple Health integration. That seems to have gone. Also, it took me four goes to register a single reading. This is a medical device and the app needs to be treated with more care. Looks pretty but boy the current release is poor.

UPDATE: bizarre reply from Helen of Troy email support for this product “I understood your inquiry, however, I provided the information we have on the matter.
The syncing of the data was not something that the app was built for, it happened due to an app synchronization in previous versions.
We do not have information about such a returning functionality, unfortunately.”

As a developer myself, I simply can’t understand why this was not reimplemented in the new app. It would only take a few hours to implement. Either cost cutting or trying to create a moat around the data for commercial reasons. Neither is great for the customer.

I have a great many Braun products (shavers, o2 monitors, toothbrushes, etc) but this experience has made me think I will not be buying any more. I’ll look to other manufacturers such as Withings for better long term support of their supporting apps.