UPDATE: ok, it’s an unremarkable app but it’s solid and does what I need. 4 stars. Can never get 5 because of the previous situation. UPDATE: Well Apple Health support is back. Wasn’t super thrilled about being gaslit about this from their support team but I’m really happy it’s back. I’ve bumped to 3 stars. Is a solid app so could go higher. I’ll review again after using the new version for a little while. Thanks to the team for bringing this back.—-Have used this for years and bought specifically for the Apple Health integration. That seems to have gone. Also, it took me four goes to register a single reading. This is a medical device and the app needs to be treated with more care. Looks pretty but boy the current release is poor.UPDATE: bizarre reply from Helen of Troy email support for this product “I understood your inquiry, however, I provided the information we have on the matter.The syncing of the data was not something that the app was built for, it happened due to an app synchronization in previous versions.We do not have information about such a returning functionality, unfortunately.”As a developer myself, I simply can’t understand why this was not reimplemented in the new app. It would only take a few hours to implement. Either cost cutting or trying to create a moat around the data for commercial reasons. Neither is great for the customer. I have a great many Braun products (shavers, o2 monitors, toothbrushes, etc) but this experience has made me think I will not be buying any more. I’ll look to other manufacturers such as Withings for better long term support of their supporting apps.

I went into the app for the fist time in a few months to enter my latest readings, noticing that it was a different app. and I had to register again. Alarm bells started to ring immediately and my worst fears were confirmed when I discovered all my previous data was no longer there. This included all the readings taken in the period before and after my heart attack in 2023, which I shared with various consultants. I can’t see any other way of contacting the developer, so if you read this can you please let me know if there is any way that the data history can be recovered? Thank youUpdate 30-Jan 25For all those who, like me, could not get the app to accept terms and conditions because the accept button isn’t “live’, unbelievably you can tick alongside the terms and conditions, although you could be forgiven if you didn’t spot the box that you have to tick in. Look closely or just randomly click around the left hand side of the statement and bingo, once you hit the target you are able to accept the T&C.Still one star for the feeble design of this very important page in the app.

UPDATE. The app developers contacted me, they apologised and the historical data has been restored. I am impressed that they took the time to respond to me and so have changed my review. Original review: I have been using this app for a while and thought it was quite good until the latest update when I lost ALL historical data without warning. As has been mentioned in other reviews, whoever allowed this update to go out without actively warning existing users should be fired. If this is the casual nature that the development team have for user data, think twice before installing.

Dear Support,I have now installed the latest update of the Braun Healthy app (v.2.3.2).I completed a new Bluetooth setup as User A and did the same for my wife as User B. On both our iPhones, I verified in Settings > Health that the app has permission to write data to the Apple Health app.The app successfully synchronizes blood pressure and heart rate values but still fails to transfer this data into Apple Health. Additionally, when I attempt to generate a report for my medical team, no data is available for sharing.I suspect this issue might be related to the historic data in Apple Health associated with the Braun Healthy Heart app. When I navigate to Heart > Blood Pressure > Data Sources & Access > Healthy Heart, the app appears as Inactive below that line.When reviewing the data, the last recorded value is from 28 September 2024, 11:12, which corresponds to the date you transitioned to the “new app.”I am reluctant to delete all historic data from Apple Health, as doing so would result in the loss of approximately two years of critical data (three measurements per day). Unfortunately, I have not found a way to export or back up this information. As I am under treatment and observation for fibrillation, retaining this data is vital for my medical history and ongoing care.Until this issue is resolved, I must conclude that the app remains ineffective and does not meet the quality standards I have come to associate with Braun. I hope this issue will be addressed promptly.