My 11yo son signed up for this app a couple of years ago. It was quite good at the time, although it’s looking pretty dated as AI teaching tools have since surpassed it and ne hasn’t used it in a very long time. He no longer has the iPhone used to sign up to it and I no longer have the debit card. We can find no active subscription on any of our devices, Apple wallet or App Store transactions. Yet, they’ve just managed to take £80+ from my bank account. I think it’s because, if a transaction fails, Apple Pay attempts a different card. But, as I said, there’s no active subscription on any device. As soon as I was aware of the transaction I contacted them to say my son no longer uses the app and to request a refund. They point-blank refused. If they had any faith in their product or it was as ‘brilliant’ as they think it is, they would not have to sink to these money-grabbing methods. If the transaction was via the App Store then, if I could find it, I know they’d refund it. Now, I’ll have to pursue it via my bank. I’ve also informed themI’m blind, so it can be harder to find this info. Their app isn’t suitable for blind people, though, which is proof that I wasn’t the user - the account is in my son’s name who cannot legally enter into a contract.
Thank you for explaining the situation. Subscriptions purchased via Apple are managed through Apple’s billing system, including how payments are retried or completed if an initial charge doesn’t go through. In most cases, the active subscription would appear in the Apple account that originally signed up, even if the device or payment method has changed.We understand how concerning it is to see a charge without being able to locate the subscription, and we’d like to help review this more closely. If you reach out to support@brilliant.org with any details you have (such as possible email addresses or screenshots from your bank), our team can assist further in identifying the account and next steps.