Buy train tickets to any destination in Britain; with no booking or card fees:
• Save up to 50% with an Advance ticket; compared to standard Anytime fares
• Get live information on the go; including platform numbers
• Collect Nectar points on all journeys
Follow us on Twitter @GWRHelp or like us on Facebook - facebook.com/gwruk for alerts about the latest version and new features.
Ratings and ReviewsSee All
This app often leaves me waiting at the barriers, or waiting when I need to show my ticket, as it “busy wheels” for 10-15 seconds when I try to view my tickets. These are tickets that I’ve already viewed in the app to make sure they are there. What on earth is it doing?
Another problem is that old tickets often remain in the app after I have already completed the journey. I currently have 3 old tickets in “travel for today “ section.
Finally, the UI for this app could be improved. The first time I used it, it took me a while to find my ticket for travel, since when you select the Tickets option at the bottom it takes you to the page for buying tickets. Only after a while did I notice amongst all the options for buying a ticket there was a button to view already purchased tickets. Surely if you run the app around the time of a train that you have a ticket for, it should go straight to showing that ticket?
all that is wrong with rail privatisation
For an iPhone app that it lacks wallet and Apple Pay Integration. Instead you are forced to use a credit card entry screen which may look good on a web browser on a laptop but clearly doesn’t work in a phone. And as for the E ticket well it’s an idea they haven’t actually implemented in any way considered usable.
I also want to highlight that some of its bookings come out wrong. Specifically I just ordered three adults one with a Railcard to London and back, but actually getting the tickets it turns out that the Railcard feature was ignored. At least knowing how bad the group tickets were handled I opted to get the tickets printed out at the station, so I can now go to the ticket office and talk about refunds and replacement. No idea about what would happen if you wanted to do the same for an E ticket. in their favour, unlike Trainline, they don’t charge you extra booking and ticket printing fees.
When people cover the failings of rail privatisation, the explosion in mediocre railway line websites that even worse applications, and the inability to get refunds from stations run by different suppliers and never covered. But every time you try to book a ticket you hit the consequences of bad decisions made by John Major and his cabinet
Could learn a lot from the Virgin Trains app...
The GWR app is bit cumbersome with lots of different layers to go through. It just doesn’t seem very user friendly. Plus each time I’ve tried to use it today it kept closing itself. I also can’t find a way to change the station I would like to pick my tickets up from. It always defaults to the station my ticket is valid from but this isn’t always the most convenient place for me to collect them or I may not be starting my journey from there and I can find no way of changing this on the app which means I have to go to the website which doesn’t seem to be working either. Gave up in the end and bought my GWR train tickets on the Virgin Train app for the same price. At least it means I can pick my ticket up now from any station.
Up to six family members will be able to use this app with Family Sharing enabled.