Heathrow Express 4+

Heathrow Express

    • 4.6 • 4.8K Ratings
    • Free



The new improved Heathrow Express app has some great features and benefits to help make planning and booking your journey quick and easy.

Personalised experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.

Quick booking – Need a ticket in a hurry? Book a ticket in seconds. Once you are logged in you will have the option to activate this new feature, allowing you to book at ticket on the day of travel in just a few clicks.

Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your journey planning even easier.

Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets. Plus, you can still add your Heathrow Express tickets to your mobile wallet.

Manage your account – With all your details in one place, including payment options, personal details, language and currency settings it’s easy to create and manage your experience how you want it.

What’s New

Version 4.7.0

- Full ticket details now available to view on each stage of purchase process
- Submitting feedback now easier and more accessible
- Minor bug fixes & improvements

Ratings and Reviews

4.6 out of 5
4.8K Ratings

4.8K Ratings

Masonj17951 ,

Spectacular & Easy

Wow- what can I say, this app is fantastic! It is easy to use and has really helped me to manage my busy time schedule when I’m on business but also those weekend leisure trips. The app keeps me updated on my journey and allows me to beat any queues. Truly amazing, simple to use, effective use of technology! FANTASTIC!

Omnicidal engineer ,

So bad it should be withdrawn

So many problems… I ended up buying a ticket twice because the app returned an error message with my Visa card, so I tried again with PayPal. Only to find later email confirmation the first transaction had worked and I’d paid twice. My two saved Visa cards appear with Mastercard logos, not a big deal, but hardly inspires confidence in the payment system. Once bought, neither ticket has become visible in the ‘My tickets’ section of the app even though I was signed in and purchased through the app - I just get an error saying ‘invalid response format’ with a ‘Close’ button. I can’t get the ticket into the Apple wallet from the app or email, as it isn’t there in the former and is sent as a PDF in the latter. But this app has always been rubbish, so using it is always a battle of hope against experience.

Update … It seems Heathrow Express tickets can be bought via the general purpose Train (Trainline) ticketing app. There is little reason to persist with the miserable, hopeless Heathrow Express app for ticket purchases.

lifeistooshorttouserubbishapps ,

No reward points added at all!!

I've registered my Heathrow rewards card number and made my bookings with this app more than 15 times during the past two years but NEVER EVER got a single point! On the app it says the points will be added to my card and I double-checked the card numbers over and over again, but couldn't find any clue to sort it out. Where on earth my points disappeared???

Plus, login is required every time I open the app and it doesn't remember my email address and password so I have to type in each time. You know how irritating it is when you arrive at the ticket gate in hurry and only find you have to type every single letter to access to your account to purchase the ticket!

The only thing I can appreciate is the tickets come as a QR cord and easy to use; otherwise, rubbish.

App Privacy

The developer, Heathrow Express, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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