Buy train tickets to any destination in Britain; with no booking or card fees:
• Save up to 50% with an Advance ticket; compared to standard Anytime fares
• Get live information on the go; including platform numbers
• Collect Nectar points on all journeys
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We’ve listened to your feedback and here are the new updates for this release:
• Further bug fixes and performance improvements
Got any feedback? Select ‘Contact App Support’, found under ‘Settings’ within the app to let us know what improvements you would like to see or if you have any issues to report.
Ratings and Reviews
As my local station has no ticket machine, I was excited to discover I could buy my tickets via the GWR App. Unfortunately, that excitement was quickly replaced by disbelief at the awful user experience and the inability to display my e-tickets when required to do so.
Buying a ticket for a frequently used peak return journey should not require me to specify the stations; the type of journey; the outbound and inbound trains; select the ticket (there’s only ever one choice); additional transport needs and delivery method, and that’s before you complete the actual payment part of the journey.
This brings me to my second gripe, accessing the purchased e-ticket. I have spent more time at my destination waiting for the ticket to be displayed than I ever did queuing for a ticket and this despite having a 5 bar 4G signal!
On one occasion I was forced to buy another ticket and told I could claim the value of the elusive e-ticket back, only to discover there was a £10 standard charge for doing this - my ticket cost £6.80!
So bad it’s untrue
Actually makes using the website far easier and more user friendly, which is quite an accomplishment. Doesn’t make any part of booking a train ticket from A to B simple, easy or repeatable.
Jan 2018 update.
Just tried it again and it’s still abhorrent.
It now shows you your collection references for your train journeys, which you can access by signing in. This, is a good thing.
However, even though you’ve signed in, it won’t load your favourite journeys. This is a bad thing. So you have to set them up again. But, you can’t preemptively add these; you have to buy a ticket for a journey before you can add it as a favourite. Which makes no sense so this is also a bad thing.
Unlike the website, you can only buy one ticket at a time, so can’t add four or five tickets to your basket, pay for them all together and get one collection reference.
Instead you have to pay for each one individually and get a collection reference for each one individually. This process is made worse because it forces you to sign in again every time you press buy. Buy five tickets, sign in from scratch five times. Because having fingerprint ID or Apple Pay is clearly not good enough.
Still, at least it means that if someone steals my phone and gets past the lock screen, they won’t be able to randomly buy train tickets on my account!
Because I’ve deleted the app again.
Doesn’t work for Group purchases
For individual purchases (1 person, 1 ticket, 1 phone) I guess this is an improvement. However for more than 1 person travelling in a group this is useless. Although the App allows you to buy multiple tickets (and add a Railcard if applicable) the automatic gate will only allow 1 person through at a time. The official solution (given by GWR) appears to be for the lead passenger to go through the barrier then start passing their phone backwards and forwards across the barrier to let other members of the party through !!!! Or you can call a member of staff, explain the situation and they will let you through - which negates the whole purpose of an automated system. I can’t believe such a straightforward system could have been implemented so badly. Solution would be to allow a lead passenger to transfer e-tickets to other members of their party.... oh and allow e-tickets to be stored in their Apple Wallet (which I believe it doesn’t do). Huge fail GWR 👎🏻😞
Up to six family members will be able to use this app with Family Sharing enabled.