Canary Mail 4+

Good app, let down by support

On the whole I like this app. Initially I couldn’t see my folders, support spoke to me like I was clueless telling me to do exactly what I told them I’d done and hadn’t worked. Turned out the problem was I need to switch off unified view.

The app also insists on in-app vibration every time you receive a new message and offers no way to disable this notification. If I’m sitting in a meeting quickly checking email I don’t want my phone vibrating continuously for incoming emails. This functionality is easy to configure for the iPhone email app.

This is a beautifully crafted app that is currently falling down on some simple functionality and mediocre support. If these items were addressed it would comfortably be five stars.

Could be amazing

At first I was really pleased to have found this app as it seemed to offer everything I wanted in a mobile email client. Adoption of encryption in email has lagged behind that on the web for too long. The app seems well thought out and the UI has a certain polish to it. After using it for a while though I noticed several glitches though. When composing a new message the recipient address would often disappear when selecting the suggested match. When viewing medium to long messages, the view doesn't allow you to scroll to the bottom to read everything. Sometimes a restart would help persuade it to measure the scroll length correctly, sometimes not. There are several functional glitches and support is friendly but doesn't seem too fussed about fixing them. A pity, as with a little more work this could be a fantastic app.

Developer Response ,

Hi, please share your ticket # and we'll look into this for you.

Great Mail app

Such a good find on the App Store. Once set up the interface is intuitive, especially when viewing multiple email accounts at the same time by having each account colour coded.

It’s great to see that there is no subscription model just a one-off payment until version 3 becomes version 4. I guess I’ll approach that hurdle when it gets there.

Only a few bits I’ve come across which was a pain, the main being the exchange account set-up, if it doesn’t detect the servers auto config address you have to type the entire URL, right down to the configuration file. This guidance was hidden in their FAQ, just a hint within the setup page would have saved some time scratching my head.

The only other issue I have is that you can’t embed images into an email signature, unless the image is remotely hosted else where. Be great to have a few more options for signatures.

Moving forward it would be good to enhance the email cleaner a bit further and have the ability to select all messages from one sender and mass delete them. The auto select feature within this app is good but not perfect.

Overall a huge improvement to the default Mail app and other alternatives out there. Looking forward to future updates!