Canary Mail 4+

Good app, let down by support

On the whole I like this app. Initially I couldn’t see my folders, support spoke to me like I was clueless telling me to do exactly what I told them I’d done and hadn’t worked. Turned out the problem was I need to switch off unified view.

The app also insists on in-app vibration every time you receive a new message and offers no way to disable this notification. If I’m sitting in a meeting quickly checking email I don’t want my phone vibrating continuously for incoming emails. This functionality is easy to configure for the iPhone email app.

This is a beautifully crafted app that is currently falling down on some simple functionality and mediocre support. If these items were addressed it would comfortably be five stars.

Could be brilliant

Been using canary for a while but some features recent updates have introduced some weird bugs that just make the app so frustrating to use. I switched to canary from my usual proprietary apple mail app on my iPhone and I can’t stand googles attempt at a mail app so this was a nice clean interface with the addition of the privacy options which are great. Sadly though, deleting and moving emails is really buggy and the app insists on being open while it takes upwards of 2-3 seconds to delete an email, and then insists it can’t delete them because of a VPN or network error. The synchronisation with mailboxes is also a bit janky.

No other issues with features but it’s just become frustrating to use - what I personally want and need from email apps is just a fast lightweight interface, that works, with robust privacy functions. Canary has come so close but it’s not quite there yet.

No personal criticism of the developers as I’m sure creating this kind of app is not easy and is fraught with complications so hats off to you. Hope this feedback helps to make improvements where necessary.

Could be amazing

At first I was really pleased to have found this app as it seemed to offer everything I wanted in a mobile email client. Adoption of encryption in email has lagged behind that on the web for too long. The app seems well thought out and the UI has a certain polish to it. After using it for a while though I noticed several glitches though. When composing a new message the recipient address would often disappear when selecting the suggested match. When viewing medium to long messages, the view doesn't allow you to scroll to the bottom to read everything. Sometimes a restart would help persuade it to measure the scroll length correctly, sometimes not. There are several functional glitches and support is friendly but doesn't seem too fussed about fixing them. A pity, as with a little more work this could be a fantastic app.

Developer Response ,

Hi, please share your ticket # and we'll look into this for you.