Capital.com: Trading & Finance 17+

I’d say it’s the best for features, being able to track trends and setting markers. However, I constantly have arguments with their help desk as they transfer funds back to your bank as a “refund” which is going to flag your bank with any open banking you do for mortgages, loans and it will show as adverse credit on a credit check - The reason being the refund is usually a very different amount to what went to them, which will trigger any hard search. They stipulate that they MUST refund the card you deposited funds with or the last card used if there’s multiple transactions, but on a number of times, they have not done this and even transferred to a card that failed to deposit.

They also ask you to prove cards you use to deposit multiple times. I was recently asked to prove an account I’ve already validated a long time ago and haven’t used for 2 years. That account is now closed so I can’t even log in to download a statement again.

The mobile app is pretty solid but the web app struggles on Safari, Chrome and Opera GX when markets are volatile; it loses updates a lot and support try to claim it’s the internet connection although I have 900mb with 10ms ping.

The app has great potential but needs more support and a better UI but that’s just my opinion as a Product Specialist.

Hi! Thank you for taking the time to rate us. We are always working on updating the platform and adding new features and it's great that you find our app beneficial for tracking trends and setting markers.
We are sorry to hear that the level of service was not up to your standard. Being a regulated platform we can ask our clients for proof of cards. This measure ensures the safety of your funds and prevents unauthorised activity on your account. If you are not able to provide a photo of the card, you can always provide us with a bank statement.
We’d like to look further into your case, please contact us at feedback@capital.com along with your account details.
All the best.

I am really disappointed with this platform! Decided to invest 7,5k on Aston Martin. The price was going down until I woke up one day having many notifications that my positions were closed because reached 50%. I opened the application and it was showing me that from 0,63 went to 0,33 only for one minute time! In the beginning I got sad because I lost 7,5k until I decided to check on other platforms if this 0,33 price was in real! I checked on London Stock exchange, yahoo finance and few other platforms and realised that Aston Mastin NEVER reached the price of 0,33! So my positions were automatically closed without reason and if I haven’t noticed that I would lose 7,5k. When I saw it I starting emailing with the platform... They were answering straight away and they said to me that their chart doesn’t match with the real market and they will return me a part of my money! when I emailed them asking my money back because it was their fault and not mine and my positions would be still there if they wouldn’t have “technical problems”.... no answer have received! Like they don’t care! So what? Did I lose my money? I am writing all of this, as I said to them on the email, not because I want to hurt the platform but I want to warn you guys where to invest your money! And if this happen to you as well... investigate it first before you get disappointed that you lost your money!

UPD: Hi, Aristotelis, I hope you are well. I was just following up on your review. If your experience with us has changed, it would be great if you update your rating to 4-5 stars. If you still have questions, please get in touch at feedback@capital.com and we'll be happy to assist./// Dear Aristotelis, we regret that you’re not satisfied with our services. You have been contacted multiple times by your account manager and also received official response based on the compliance department investigation. The investigation proved that your postions were closed closed at incorrect price of 0.43 when real price was 0.56 and the company reinstated the financial result of your account as before this technical issue took place, i.e. compensated the loss occured as a result of the tech issue. Your positions were losing before the tech issue and your claim to be compensated for full amount of losses was unjustified.

Best regards,
Capital.com

Been using Platform over a year now, here are some thoughts First Negative side of Capital # 1st you need to make Make money for the platform. Market share Price example £10, Capital SP £11. # Any company shares which are in high trending/ demand, The different in actual and Capital price will increase to £4-5such example Coinbase SP, Moderna SP, Tesla etc… so the moment you buy you are in a decent lost. And same goes to Selling shares, sell price is lower than market with a high difference. Now capital team will respond saying because we don’t charge currency conversion fee and give you best exchange rate for dollar. The answer is but you are making hell a lot for CFD traders in the above mentioned way both on Buying and sharing. So person lose on both side, where charging on exchange etc.. would be way lesser.
Pre- Market and post Market trading- the price further change for SP. so if you are selling you can’t as the price is too low and same if you are buying its way too high compare to actual share price.
# live chat not available anymore, readymade articles, and support email for inquiry Positive- #If you make any money, you can withdraw within seconds and will be in your bank account in next 48hrs, Depositing to account within seconds. #Do as many day trading you want.

Hello! Thank you for taking the time to write your review. We are sorry to hear that your experience on our platform hasn't met your expectations.
Capital.com offers Contracts for Difference (hereinafter ‘CFDs’). It means that you can't buy/sell shares but you can open positions on them.
We would like to reassure you that we collect the prices from our trusted market leaders of price providers and we always check if they reflect the real price on a market. If you think that the prices are too high, please email us to feedback@capital.com with more details of which price providers/brokers you are checking our prices against and we'll look into this further.
If you find the deposit and withdrawal processes on our platform fast and easy, please rate us higher. It would encourage us to continue improving our product.
All the best, Capital.com team.