Caravan and Motorhome Club 17+

First time app reviewer. 0 stars is required

Never have I felt the need to review an app nor have I ever considered reviewing an app. This app is an absolute joke, it must be the most awkward, notchy, long winded and confusing app I have ever used. We are members and renewed last month, now it’s saying where not members. Tried booking today, after 30 mins of crashes and freeze page situations I find availability when I wanted, great I think, so I try to book, crashed, back to beginning, the dates I wanted not available no longer. Clicked off the date and back on and now it’s available. Try to book with debit card, crash!! Start again, now the date I wanted is now full but does not say full. My mrs looks on her phone, 20 mins later she finds it, and available again, so we book, won’t accept our membership log in details, pay the extra amount just due to sheer frustration as by now we have been an hour trying to book. I can honestly say if you took my blood pressure after using this app it would be raised. It’s like and April fools app that’s set out to fool you and annoy you. I will give this app one more chance in a few months, if nothings changed their is no way I’ll be using it and going through that process to book. Sort it for your own sakes!!

Developer Response ,

Hello Brett450,

thank you for your review. We do appreciate there are a number of technical challenges which we are working hard to resolve. We have already made a number of key enhancements including removing the queuing system, improving payments, viewing digital membership cards, providing more accurate search results and searching Certificated Locations. We will continue to make further improvements.


For more information on what we’re improving and to view helpful videos and FAQs visit our website, or contact us via email appfeedback@camc.com.

Awful - changed from good to appalling

Team, I absolutely hate the new app : the previous one worked perfectly and I loved it. Now I don’t get offered a map to find sites, I’m pushed straight into a booking process, long before I’m ready to do so. I want to be able to put in a town and be presented with a map, long before I start thinking dates. Now in the next update of the phone app, I’m now told IMMEDIATELY I press the looking glass for search that unbelievably I’m in a queue and I must wait!!!! What the heck is this? I’m not booking, I’m researching. Any site should be available without delay so I can read about it, and neighbouring sites so I can come to a decision about whether to book… it is unbelievably frustrating to be put in a queue when of course there is no delay whatsoever in being able to view sites on a map. Who designed this latest version? It’s awful.
And yes I know a tiny option to view a map is shown eventually at bottom of screen - but you’ve got to fill fields in to get there.
Please do go back to the simple helpful app it originally was a few months ago. This is awful.

Impossible

So, when we tried to join the app maintained that the address that it had inserted itself from our postcode was not correctly entered, a bug we could not get past. We were joining at a stand at a show so then had to start all over again on paper. Despite being reassured that we were now members, lack of a membership number caused problems only resolved by a lengthy phone call.
The website search function is poor. We wanted to find a place near family in Cheshire. Search results suggested County Durham. We eventually booked a place using the handbook and map, and expected to be able to find the same information on the website. There is very little correlation between the two.
The website won’t let me access my membership card directly or save it to my Apple wallet as, despite having welcomed me by name on the home page and reminding me of my membership number, it is very doubtful of my membership status.
Can’t be bothered and now use Search for Sites which has all your sites on it in marked by a green flag.

Developer Response ,

Hi Binkie60 thank you for your feedback. Please feel free to contact us by email to appfeedback@camc.com with more details to understand the issues you are having with with the App. Your feedback is important to us in order to improve the app, and is much appreciated.