Caravan and Motorhome Club 17+

Awful app that makes the process of searching for sites frustrating and very stressful. Definitely not user friendly - you MUST use it on their terms or it becomes unusable
Eg use their location text or get no results; know the exact name of the camp site or get no results. No back button so any mistakes mean you need to start your search from scratch again. Click into sites to get availability and more info and you are greeted with a blank white page with no other option than to start your search all over again. Whoever developed this app should be sacked! Only been members for a month and only managed to book one CL site for one night - and that was because we were required to phone them direct. If this doesn’t improve we won’t be renewing our membership next year.

Hi Unimpressedsue thank you for your feedback. When you click on a site from the list of searches there should be a 'back' button which is located in the left corner of the screen. If this isn't displaying, please can you email appfeedback@camc.com with a screenshot so we can look into this.

I reviewed this app some time ago. When I did I was told that after spending millions on it, there was still work to be done.

Seems like a lot of work has been done. Amazingly, they’ve managed to make a terrible app even worse.

My previous review: “According to the boss of the Caravan and Motorhome Club, this app is brilliant. If that’s the case why so many negative reviews here? Basically the search functioning is a joke. Try searching for Yorkshire sites and you could get anything. Despite lots of negative comments on the CMC Facebook Group the club has done nothing about this terrible app. As the club used my money (along with other members) to pay for this app, I’d like to know what it costs, why it doesn’t work and who is taking responsibility for this monumental blunder.”

Hello unhappy man in a van,

thank you for your feedback. Please feel free to contact us by email to appfeedback@camc.com with more details to understand the issues you are having with the App. Your feedback is important to us in order to improve the app, and is much appreciated.

Couldn't agree more with the previous reviewer in terms of this being app being a massive backward step. Previous app was not perfect but definitely adequate - particularly the previous ability to save favourite sites which saved a huge amount of time when planning a trip. The Club makes millions in profit every year but it's IT is unremittingly awful. Given that the Club seems to be increasingly run for retired people - those of us who still work and value our precious annual leave would like the ability to arrive on site before 1pm, especially when the site is only half full! - one would think it would try to make it's website and app as easy as possible to use.

Hi Steve J Harris, Thank you for your review and sorry to hear of your experience. Your feedback is much appreciated and will be passed onto our app and developer team in order to improve the member and user journey, new features are being worked on and updated on a regular basis.