Cera Care 4+

Ok but incorporated issues.

Healthier lives makes no sense and takes away from visit. After an arms worth of checks and a mandatory message. Healthier lives. If a person doesn’t have a catheter in morning they won’t at tea time. That’s care plan info. Sudden changes to health has to be reported. Blood in urine etc. pointless being there as well. It would also be logged in text.

Developer Response ,

Many thanks for your valuable feedback. We routinely collect the health and well-being data on service users to ensure we are providing the best possible care to keep our service users well for longer.

The Healthier Lives programme is backed by a team of clinicians and registered nurses who use this data to ensure that we act appropriately in a timely manner.

In some cases there may be times where we ask for more information and this is an important step to establish a baseline for an individuals health, and this should normalise after a set period of time.

We've noted your feedback and will review if anything is causing more checks and normal.

Good when it works

The app in principle is really good & enables family to view visit details remotely, however 8/10 it doesn’t work properly at all. Visit logins are not available, details are not synced up correctly & in a timely fashion. Today, the visit is not showing at all! Not great for family who rely on the information about a relative with dementia! Sort it out I would happily give 5 stars! Adjusted to 1 star, consistently issues logging in. After the most recent update, I can no longer see any visit information at all. Makes the app completely useless!

Not the best given you need it to work to check on loved ones

Logs you out, makes you log back in like you are a first time user. Once in information isn’t there or is missing and isn’t updating the visit times. Yesterday said visit would be 9.25, kept checking as meant to update but then said has no visit due. Eventually could see been at 7.25. This information should be there for caters to see. Can’t get history to work.