PASSforcare 12+

I work in domiciliary care and have used pass for a good few years. It used to be good, now it is awful. Signing in issues, calls un-allocating themselves from carers, cancelled calls reinstating themselves, logging in issues, logging out issues, problems completing care notes, problems reading past care notes etc etc. I could go on, but I’m tired of going on about it. I am in constant contact with pass’ customer service, and several “investigations” have been opened by pass for the issues we have and nothing is ever done about it. When they have an issue that they advertise they are “fixing” with a new download, the new download brings another set of problems. And forget about customer service of a weekend, as even though they are charging you a fee to use their services, including there customer service, they seem to think that support is only required Monday through Friday. Do your best to use another app to run your business through as I promise you, you’ll regret using PASS.

I am a domiciliary care worker, and I use the PASSforcare app for my work. The app is supposed to log my visits to the customers' houses, but it often fails to do so because of the poor internet coverage in some areas. Many customers use signal jammers to block the internet connection inside their houses, so our employer does not allow us to use our phones due to many complaints. This causes me a lot of trouble and stress as I prove that I have completed my tasks and hours by calling them and letting them know. Our employer has accused us of fraud and threatened to damage our DBS record.

I suggest that the app developers fix the app as soon as possible. I also request that the app apologize to every company for the inconvenience and distress that they have caused.

Thank you for taking the time to read my feedback. I hope that you will take my suggestions into consideration and improve the app soon.

This is more time consuming then written notes , and now due to your wonderful changes you can’t read the notes from which the previous carer has written , apart from the first line or so this is not good enough and frustrating because alot of us carers actually care and all the information is a good thing , maybe come and work in the care sector yourselves and see how frustrating and time consuming this app is , waiting for signal to log in then it logs itself out then can’t change it if you accidentally click on the wrong thing , we are here to do care not spend eternity trying to use this app ( when it works )