Champneys Spas 4+

I made a booking online. I downloaded the app assuming I could add the booking and maybe book classes or something. I got the app. Clicked booking and instead of the usual import booking or sign into account it just says message centre. No messages. Wow. Then I wanted to update my password. I have everything saved through Apples keychain. So I’m just copying it from there. When I tried to use their other app that lets me log in, I can log in through the browser but the app says the email doesn’t even exist when I’m literally looking at that account on my laptop. Whoever codes this should not be working here. Do better.

I wanted to use a gift certificate so went onto the main website which indicated to use the app for City Spa bookings. I went through the booking process on the app and entered my gift card details. The app then charged me for the full amount. No email confirmation was provided. I called the main call centre and after 20mins on hold was told you have to call the spa directly if there were any issues with booking on the app because they are on a different system.

This app is terrible. It is hard to navigate and frequently shows no availability on treatments which are shown as available on the website. You have to scroll down repeatedly to book more than a few weeks ahead and it frequently resets taking you back to the start again. Argh! Considering champneys claim to be all about relaxing this app is seriously stressful! It needs a major rework. Would give no stars if I could.