Coffee#1 17+

The coffee one chain is overall a great one … my local coffee one has had its trials particularly where staffing is concerned putting the on duty staff under great pressure to the point of seeing some in tears as all they wish to do is meet demand and keep customers happy … Chipping Sodbury is an affluent area and the income generated in that store alone must command more staffing levels as often ques can be out the door or tables not clear or cleaned which as you know is a constant process … there should be somebody employed or on a daily rotational basis a constant presence on the shop floor to clear tables and clean .. this could easily be a manager front of house welcoming the next group in for their experience as the store makes huge revenue alone … I’ve been going in there for years and staffing is and has been a major issue … one person who has worked in there for years is Lauren who frankly has held it together albeit being under huge pressure as a person to please the peak demands … its a brand and the brand needs to step up for its staff or it will suffer

We are sorry to hear about your experience in the store. Unfortunately, you have reached the App Support team. For any feedback related to the store or products, please contact customer service directly at info@coffee1.co.uk.

I wish the staff cared more. I wish the company cared more. As I type this, a lady in a chair across from me is teetering on a wobbly seat. I routinely have to switch the chairs around because I don’t want a wobbly chair too. Today before sitting I checked my table. It was sticky with drink stuff and sugar possibly. And I’m in a really quiet café btw, and there’s 4 staff on shift so someone would have time to wipe tables. So I asked a staff member if they could wipe my table and they did straight away. I then had to grab a bunch of towels and wipe dry the wet table. See what I mean? It’s like the staff are paid enough to function but not paid enough to care. It gets worse. I sat and got out my book to read and realised the table was still sticky. I then realised that I could scrape a layer of scum off the table with my finger nail. So the table regularly gets wiped, but it doesn’t get cleaned. That’s the difference between doing a job and caring for the job that’s being done. All it takes is one white wet wipe rubbed over the table and that wipe won’t be white anymore. Not good. I’m not naming the café, because every café should take a look at all their chairs and tables. I like Coffee #1 and hate writing negative reviews (this is my first) but when a fan feels icky about drinking a coffee, the company should be concerned.

We are sorry to hear about your experience. Yoyo is Coffee#1's technology partner and we power the Coffee#1 app. For any complaint or feedback related to the store or products, please contact info@coffee1.co.uk customer service directly.

I went for a coffee on Saturday to take with me on my bus. I had a five minute break to which I grabbed my coffee and it was horrible! The coffee was a cappuccino and it was so light. I asked for a drink but all I got was foam and a dirty taste of coffee. Went back in today (Sunday) and explained to Nikki the assistant manager and she very kindly made me a new one and it’s was splendid! Both ladies make the nicest of drinks. The men in the store on Saturday really do need to go back to barista training and realise that coffee is the heart of us keeping up with our busy lives and the be given one that taste like mud made me very disappointed and lucky the girls are great else I wouldn’t of gone back. The Telford town centre store. If you could offer them this feedback I’d be very appreciative

Kind regards
Jo

Great news! Glad you are enjoying your coffee and the app. For store-related feedback, you are also welcome to contact Coffee#1's customer service directly at info@coffee1.co.uk.