CuboAi Smart Baby Monitor 4+

Context: partner and I share the same account, and travel frequently with the monitor. It’s our only baby monitor.

Pros:
- works well enough to be our only baby monitor
- lovely and useful to be able to view recordings especially now the kid is sitting and standing
- great to be able to view over the internet- I can take a turn monitoring no matter how far away I am from home

Cons:
- safety issues: the app does not raise a notification if WiFi connection to the camera drops. This is a known issue for nearly a year, I raised it, and it has not been addressed.
- very poor WiFi setup process => travelling and connecting to new WiFi is possible but painful.
- there are no attachments for the camera which make use with a travel cot easy; the floor stand is too bulky, we rigged up our own clip on solution
- the software is, in general, pretty buggy: at one point our camera simply wouldn’t connect to WiFi any more. It took support 2 days to fix and the issue was on server-side. We nearly had to buy a new baby monitor as we without for a night (just slept in same room that once).
- audio is poor: there is a high level of white noise on the audio stream, making it annoying to have on in the background (of course, this is with respect to the app being used in default setting ie no noise being emitted by the device!). This again is known as I’ve submitted the issue, but no fix is possible.

Hi there, our sincere apologies for the issues you're experiencing. We'd appreciate the chance to properly resolve the issues for you. Please continue to get in touch with our support team via the in-app chat. We'll do our best to look into this and sort this out for you as soon as we can. Thank you and we hope to hear from you!

We have excellent wifi and the Cubo AI camera fails to stay connected to it (no other devices of ours have this issue). There’s a firmware update that’s required within the app, which unlocks many of features that were the reasons as to why we paid £££ for this camera. But because of the terrible wifi connectivity, the firmware update fails every time. I didn’t just receive a faulty product, I’ve had a replacement camera sent to me by Cubo and it still won’t work. Look at other review platforms and see for yourself how many others are experiencing the same issue. If you do buy it, make sure you do so on credit card so you can request a charge back. Or at least make sure you test it out within the 45 day satisfaction period so you can get a refund when you realise it doesn’t work. The customer support chat have me going round in circles trying all sorts of “troubleshooting” and won’t refund me because I made the mistake of purchasing it in my first trimester and I only set it up in my third. I feel like I can’t even sell it on because it doesn’t work as advertised.

Hi Rosie, our sincere apologies for the issues you're experiencing. We'd appreciate the chance to resolve the issues for you. Please continue to get in touch with our support team via the in-app chat. We'll do our best to look into this and sort this out for you as soon as we can. Thank you and we hope to hear from you!

Camera constantly looses connection to Wi-Fi and customer support just blame our internet (it’s the only thing in the house that has issues with the internet).
We have to unplug and plug in several times a week to get it to reconnect which is not ideal when you have a sleeping baby.
When it’s works it’s great but unfortunately that’s not very often!

Hi Sarah, our sincere apologies for the issues you're experiencing. We'd appreciate the chance to resolve the issues for you. Please continue getting in touch with our support team via the in-app chat. We'll do a deep-dive for the issue you are having. We'll be looking to sort this out for you as soon as we can. Thank you and we hope to hear from you!