Doctor Care Anywhere is a new kind of health service that gives you the confidence and reassurance to look after you and your family's health - wherever you are, whenever you need us.
From video and phone appointments with UK qualified registered Doctors at times that suit you, to a prescription delivery service, instant referrals, 24/7 access to your medical records and more, we are all about putting people in charge of their health.
Appointment times to suit you
It’s easy to book an appointment with Doctor Care Anywhere. Just login through your device, find a time that works for you and book your appointment instantly. We’re open 8am-10pm, 365 days a year (UK time).
The modern family doctor
Choose your doctor by the areas they specialise in, the languages they speak, their name if you’ve seen them before or by gender if you’d like to specifically like to speak to a male or female doctor. All our Doctors are UK registered with the General Medical Council (GMC) and Royal College of General Practitioners (RCGP) qualified and specially trained in virtual consultation skills.
Same day medication
You can have your prescription medicine delivered to your door (4 hours within London, next day rest of UK) or get it sent to your nearest local UK pharmacy for you to pick up at a time that suits you.
Following a thorough consultation, if appropriate, your Doctor Care Anywhere Doctor will write you an instant referral and email you to let you know it has been stored securely on your patient record. You can then download this to share with your specialist or insurer.
24/7 secure access to your patient record
You can access your patient record at any time, update it as necessary and use it to download notes and referrals for future consultations.
Connect to Apple Health and use your Watch to take your heart rate in a consultation and share the reading with the doctor.
What our users say
"The advice from the GP was excellent and thorough and the whole service is refreshingly immediate. I have already recommended it to friends and family and will continue to do so."
Charlie from Fulham
"I’m delighted my days of stuffy waiting rooms are over! I was able to make an appointment really quickly and easily with a doctor who really took the time to answer my questions fully and gave really informed and relevant advice."
Lucy from Surrey
"Doctor Care Anywhere has changed the way I view GP medical care from both a personal and professional perspective. Their online service is incredibly easy to use yet still maintains the highest level of personal care and privacy."
Lara from Warwickshire
“There are times when it can be difficult to get to the doctor, especially for parents juggling home, work and small children. Having access to Doctor Care Anywhere, a service that allows you to consult with a doctor online or over the phone seven days a week is both handy and helpful, at the times when you need it most."
Justine Roberts, CEO Mumsnet
Our new QuickConsult service is here! Get a prescription, or advice, or both, asynchronously, without the need for a virtual consultation with a GP.
Ratings and Reviews
Really good service
I am really delighted with this service; it is so much better than trying to get an appointment with my NHS GP. The GP seems to be interested in really getting to the root of the problem rather than just hurrying you along. I had been seeing my NHS GP for two years with this problem with no solution found or further investigation offered. This GP immediately clicked onto the issues and referred me straight away to a specialist; I have already seen the specialist and am on the path to finding a diagnosis and, hopefully, some sort of solution. The GP has also insisted on a follow up to see how I am doing a week later, which shows a certain amount of care and responsibility. A real relief to have an alternative to the current poor service (understandably) on the NHS.
One little bit of feedback strictly for the design team is that when one is given a range of available appointment times to select from, they are initially expressed in the 00:00 format which is fine except that one is offered, for example, 07:30. I automatically thought that means 7.30am but when further along in the booking process it confirms that it is actually 7.30pm.
Efficient, speedy service
Used Doctor Care Anywhere as have chronic shoulder pain. Super easy to book an appointment and the doctor was incredibly helpful. Talked me through symptoms and suggested helpful treatments. As soon as the consultation was complete my prescription was ready to collect and the doctor followed up with my notes in the app. Found her really helpful and supportive with useful follow up. Thanks! Would recommend the service particularly at the moment when it’s impossible to get through to your own GP.
Developer Response ,
Hi LDScalm, thank you for taking the time to review our app, and for the wonderful feedback! We are happy to hear our app has been an excellent alterative! Best wishes The Patient Experience team
Terrible signup and user experience as a family
Frustrating, slow, unintuitive, jumping between app and browser. Has anyone actually tested this?
We are a family of 4 with axa healthcare. To use this service zero data is transferred from AXA so absolutely everything has to be filled out again, often with the app/website not working or scaling properly to the mobile device. We only successfully registered after spending 30mins on the phone with a very nice customer services chap (we work in tech ourselves so are not IT morons). Then you have to go through the whole process again for the second adult, you cannot have a family account. Then you have to add and verify each child TWICE! Once on each separate adult account. Often this would involve calling the helpline as documents wouldn’t automatically verify.
So to get some “quick” medical help, DO NOT use this service, call 111. If you have a spare weekend to set this up then it may be helpful. Just another example of medical insurance taking the absolute p**s, outsourcing their services in a very un user friendly way. Poor UX in 2001 let along 2021!
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Usage Data
- Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Sensitive Info
Privacy practices may vary based on, for example, the features you use or your age. Learn More
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