eMed 17+

Formerly Babylon - GP access

Babylon Partners Limited

    • Free

iPhone Screenshots

Description

Get help, 24/7, Monday - Sunday.

eMed gives you easy access to GPs, Physios, Advanced Clinical Practitioners, Mental Health Practitioners and Pharmacists, day and night, right from your device.

We are here for you when
You need an appointment 24/7, day and night
You need medical advice, referrals, sick notes, and prescriptions
You need help for the whole family, including children
You want to be seen from home on your phone or device
You want to choose who you see - we have 5 types of experts ready to help:
GPs
Advanced Clinical Practitioners
Mental Health Practitioners
Prescribing Pharmacists
Physiotherapists
You want same day prescription collection from any UK pharmacy or same day delivery on prescriptions in London
You need a referral to a specialist
You need help when you’re away. With our private service, you can get help when you’re travelling, at home or abroad *

* Patients can be seen when abroad, excluding: North America (USA and Canada), Germany, China (including Hong Kong), Australia, New Zealand, South Africa


HOW DOES IT WORK?


• Download the app for free
• Book video or audio-only appointments with a range of clinicians at a time of your choice
• Prescribing clinicians can send an electronic prescription straight to the UK pharmacy of your choice or choose same day delivery in London


GP AT HAND - GET FREE, 24/7 ACCESS TO NHS CLINICIANS


GP at Hand patients can book video appointments with a range of NHS clinicians, including GPs and physiotherapists. Appointments are free, available 24/7 and you can choose a time that suits you. In-person appointments are also available at our London clinics.

To register you will need to switch from your current GP practice. Once an application is made, a registration period will apply before you are able to access the service.


BUPA MEMBERS


If you have BUPA private medical insurance, you can speak to a clinician via the eMed app for free. Just enter your BUPA membership code when registering.


SAFETY


Your data is always safe. We’re regulated by the Care Quality Commission (CQC) for our doctor appointment services in the UK. Our clinicians are experienced and our doctors are GMC registered. We take data security extremely seriously and wWe are compliant with ISO 27001 as well as adopting robust safeguarding measures to protect all medical records and personal data.


Download the app for free and take control of your health.

What’s New

Version 102.0.0

Hello! We’ve made some improvements to our app. In our latest version, we’ve:

- Improved the general look and feel of our app.
- Fixed bugs and improved stability to enhance your overall experience.

Ratings and Reviews

4.8 out of 5
86.8K Ratings

86.8K Ratings

Editors’ Notes

When we’re feeling off-colour, the annoyance of scheduling appointments only makes us feel worse. This app puts a lifeline to a doctor right in our pocket so we can get health advice without leaving our couch. It even monitors our concerns to help us stay in tip-top shape. Sure beats sitting in the waiting room.

Pigchub ,

Excellent until it comes to collecting the prescription

I’ve used the Babylon GP service on several occasions and it really is excellent. Every video consultation has been on time and with a GP who really listens and understands. Unfortunately the service is let down by the difficulty of then getting the prescription through to my local chemist. Chemists close to me did not seem familiar with accessing the prescription sent to them, on several occasions it had not arrived. So whilst the appointment with the Doctor worked absolutely as it should, I then spent the rest of the day back and forward to the chemist, then trying to call Babylon helpline which is always very busy, calling the chemist and getting very frustrated. I will use Babylon again as I get it via my bupa policy and what a great thing it has been especially in lockdown. However please refine your prescription sending system as it’s incredibly frustrating and made me think I may as well have battled with my own GP.

Whilst the reply from you was welcome, it’s rather late to offer help receiving my prescription now as a week has passed. Improve this facility and it is a fantastic service. As it is it’s very frustrating.

Developer Response ,

Hey, Thank you for your feedback & I am sorry to hear of your experience. We are currently working to improve the prescription workflow. Please contact me via support@babylonhealth.com with the subject line "Governance Team - App Store" with further details, so I can look into this for you and assist if you still require your prescription. Kind regards, Karol CSAT Manager

ELONPK ,

Almost Perfect

It’s great to be able to just pick up the phone rather than making a physical appointment with your doctor. Very easy and convenient.

The one issue I have is that the calls are consistently late 10+ minutes. And then when you can’t answer as it’s not the time you confirmed, it’s cancelled and you need to rebook. This used to be easy but it seems there is less time available more recently. Today I had a physical appointment which I was a few minutes late for - it was very tricky to find something that was convenient - and while I was waiting in the office I received a notification saying they’d tried to call 10 minutes after my appointment (they didn’t!) and sorry they missed me but would need to reschedule. I went up to the reception team who said the doctor wasn’t able to see me as they have a 10 minute policy. Very annoying as I wasn’t 10 minutes late. If Babylon don’t see people who are a few minutes late and doctors are consistently calling late and missing appointments I dread to think how many aren’t being seen.

App Privacy

The developer, Babylon Partners Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Purchases
  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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