eharmony: dating & real love 17+

I’m sure there are some people who are successful on here but unfortunately Eharmony doesn’t let you whittle out the premium members from the non-premium members so you might be messaging people who open your messages and can’t reply. It’s not exactly great motivation. Also, they drip feed you matches each day.
Perhaps this site works better in other countries where there are more active people but in the UK there are plenty of other free sites which are much better!
The only thing eharmony has going for it is the compatibility element, however if people can’t interact because they’re not a premium member it’s redundant anyway.
Also be warned you don’t technically get a 14 day cooling off period as they charge you an “admin” fee of £65 for setting up your account, regardless of which plan you choose and if you like it or not. In my opinion that screams “a failing dating site, let’s grab some money”.

Whilst I can understand that eHarmony uses specific logic and matching to pair up couples, they do themselves no favours getting potential customers to sign up and find their partner using their business model.
After registration and filling in all the compatibility data, your access is so restricted that if you can send just one message to someone that is a major breakthrough!!.
I had completed everything I could, and even messaged one possible person that was compatible, they wrote back to me but I was unable to reply because every time I tried to it took me to the pay screen.
The prices for the subscription are very high, and from what I understand once you have subscribed it is very difficult to cancel your subscription, it would be far better if they offered you a month by month subscription even if it was slightly more expensive than paying for an annual one, this would then allow the customer to cancel after 30 days.
Photographs are completely blurred, so you have no idea what anyone looks like unless you pay, One person who was actually interested in my profile wrote to me and said look forward to receiving your communication however I was unable to even reply to this unless I registered and paid. Sadly I have now had to delete my account, as it is pointless leaving it on there as I am unable to communicate with anybody!

I regret ever having any dealings with eharmony. Once you get through the long and drawn out questionnaire, you cannot see any of your potential matches, and just a few people that have sent you messages. They blur out everyone’s faces until you pay for their extortionate membership. The shortest membership you can get is 6 months which is a big commitment, considering you don’t get a chance to see any potential suitors beforehand.
The 6 month membership is at a ‘discounted’ price of £134, and apparently you can cancel it within 14 days to get a refund, but you don’t get a full refund. They will deduct what they call ‘a reasonable amount’ from the payment, without specifying how much that is exactly until you request the refund. Be aware that they deduct half of the fee, because of the ‘detailed match results’. This is ridiculous because my match results were poor and let’s face it, it’s not like one person was tirelessly looking for matches on your behalf, it was an algorithm!
The customer service is poor, very rude staff who only care about taking your money. They either don’t respond, or take ages to reply.
A complete waste of money. Please save your money and go for a better dating site that actually cares about their customers, and is more fair and practical about how much they charge.