ENBD X 4+

Why on Earth ENBD felt they needed to change their app to this version is beyond me. It is NOT user friendly at all.

The old app was so easy to navigate, this one is ridiculously complicated, I now can’t use face identification to log in, I’m sure it’s there, but impossible to find. My automatic payments disappeared, again I can’t find it to set it up again.

This is not what I would expect from a supposed upgrade, they seriously need to look at this application and bring back the old style pronto, as the old adage goes? “If it ain’t broke, don’t fix it”.

Hi , thank you for reaching out to us. Please click on Profile settings, then Security, and you will see Permissions where you may enable biometrics for Login. For further assistance, please write to us at mobilebankingdev@emiratesnbd.com from your Email ID registered with the bank so we can address it right away.

Do NOT UPDATE to this app. I never write any reviews but please whoever read it do not download it as u will not be able use normal ENBD app after. Why this considered as update for ENBD app and now I cannot use my old app at all every time I try delete this app I still cannot go back to my old online banking. This app not good at all and u need to give option to people to be able to remove and have choice to go back to normal banking app. My mistake I didn’t check before I update it

Hi, thank you for sharing your feedback. Kindly continue using ENBD X app as the old was will no longer be available. If you need further assistance, please write to us at mobilebankingdev@emiratesnbd.com from your Email ID registered with the bank so we can support you right away.

There are so many issues I have with this app. To start I previously could see all my details in one Home Screen, like check and saving account balances, then one click my credit card balance. That’s no longer possible as I have to swipe and click to see the same info. To add to that, finding my credit card balance is difficult to say the least. Additionally, with ease I could send money overseas, now the same account I’m trying to send money to are coming up with errors and I’m unable to do so without a visit to the bank. Isn’t that the point of “mobile” banking, so you don’t have to go to the bank? Why am I getting errors when trying to send money to the same account I did for years. I wish I’d never upgraded to this app.

Hi Rafeky, we are sorry to hear about the challenges you have faced while performing transfer, we genuinely apologize for the inconvenience caused. Our intent is to resolve your complaint, and we are here to ensure a positive experience for you. Please WhatsApp us at +971600540000 or write to us on mobilebankingdev@emiratesnbd.com mentioning reference number DBA-01476 in email subject so that we can connect.