Energía XXI 4+

Very good app as it helps me to keep on top of my bill .

Hola, muchas gracias por tu valoración. Nos encanta saber que te gusta nuestra app. Seguimos trabajando para ofrecerte nuevas funcionalidades y mejoras que te ayuden a gestionar tus contratos. Quedamos a tu disposición para cualquier consulta que desees realizar tanto por este medio o en cualquiera de nuestros canales.Un saludo.

I have been trying to raise my potencia for over a year - but it’s not straight forward as it says on the website. Calls take 45 -60 mins to get through to someone. On line I have completed and supplied everything but they want to come and physically see - which I have only just been told. I have waited in for 5 days for someone to visit - but nobody has come. I called to ask when it would be as it is crazy to sit here for that long - but they say the company has up until an end date to visit. No day no time no number to phone to find out when they will be coming and if they do not come by end of today it goes onto next month - it’s mad! The number they have on the system for my account they cannot tell me what it is and they cannot use a mobile number - yet I did not give a landline so lord knows who they are calling. It’s like having a chocolate tea cup - nothing makes sense. Nothing is helpful.

Good morning! We are so sorry for the inconvenience, please contact us through soporteapp@energiaxxi.com to resolve your query, providing your information and presenting the case in order to solve it as soon as possible. Thank you very much and we appreciate a review of the opinion if we have helped you!

Having been chased by this company for bills I didn’t even know I had, to trying incessantly to pay bills and not being able to via what is probably the most useless App I’ve ever tried to use for anything!! Energía XXI please, please, please sort it out or go back to the old way through the website that worked really efficiently. If I could give this 0 stars that would still be too many.

Hola, lamentamos las molestias que podamos haberte ocasionado. Indicarte que ya están solventados los inconvenientes que habian impedido realizar el pago de las facturas. Si aún persite algún problema, ponte en contacto a través de https://www.energiaxxi.com/atencion-cliente donde tramitaremos tu caso para darte una solución lo antes posible y así contribuimos a hacer mejor tu experiencia con nosotros día a día. Un saludo.