EZVIZ 4+

Alexa issues

All was well till about two weeks again when the cameras will not operate properly with alexa. I have done all the necessary changes and it still shows on the Alexa for about two minutes then the screen goes black and yet the indicator lamp on the camera is still illuminated constant and not flashing meaning that the camera is still being viewed , very puzzling BUT…. the cameras work perfect on this app and I have no issues with that at all. The app is easy to operate but I wanted my phone free so I could view the footage on an Alexa which now has failed. A little disappointed with that. I have even changed internet providers to a more powerful speed yet it’s still the same. Like I say, I am highly satisfied with the cameras and the app on the whole. But a bug check and a update to clear Alexa problems would be helpful.

Recording in 1 hour clips instead of only when there’s motion!!!

Since the last update in December 2022 the 3 cameras I have are only recording in hour blocks throughout the day but not recording at all at night!! No short burst clips only when there are movements in the day time but hour long recordings even on the lowest motion detection. It’s 1 hour blocks whether there’s motion or not!! The whole point in me having this camera & paying the subscription is to save me trawling through hours of footage looking for the few clips that I really need to help me ensure the safety of someone!!! Would appreciate if you could rectify this issue with your next update! If not I’ll be cancelling my subscription & finding a better service elsewhere. I have already tried changing the motion detection in the settings & it’s still the same so the issue is at EZVIZ’s end. Why it’s not recording at night time as soon as the lights go out & the IR light is on makes no sense either! There is significant motion & movement in the room & none of it is picked up at all. I’ve tried all the usual resetting things & changing settings in the cameras but both have suddenly started this after the last update so it can only be caused by the update or something at EZVIZ end. Please can this be rectified as it’s imperative that I have working cameras for the safety of a person in my household?

Developer Response ,

Please accept our apologies for the inconvenience caused. According to your issue, could you please enable the alarm notification and check whether there's alarm notification messages during the night first? We request you share details of your issue with appfeedback@ezvizlife.com. We will resolve your concerns with priority.

App missing save function

The app is functional, takes a while to connect and show clips when you click on them compared with a ring, which is near instant. Setting up the device was quite simple, notifications can be a bit slow (sometimes the person has already walked past). Settings are easy and simple to change.

One thing I don’t understand is why you can’t save clips, just select a clip and save it to your phone, instead you have to select ‘record’ which doesn’t record the whole thing because the button isn’t selectable until the video starts playing, and then the time stamp also doesn’t appear instantly either.

Not sure why, when storing locally, the videos lose the thumbnails after a week? I could understand the event view disappearing if you’re using the cloud storage, but this is being stored locally. I know the thumbnails are still there as they have them when you view on PC, so not sure why the thumbnails are removed after a week? Makes it difficult to find a recording in the past. Especially strange as they’ve added a ‘timeline’ feature at some point, but none have any thumbnails.

Developer Response ,

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at appfeedback@ezviz.com? We'll get you up and running.