Fat Llama 4+

The app is getting there but needs improvement

My most recent issue with it is I was just typing some feedback for a borrower which needed a short explanation. However one the type box was filled I couldn’t see the words I typed after that.

Also when you upload images to support the description for a new listing, very often the images appear upside down and have to be corrected.

The account is very transparent about payments that you’ve earned and deductions which is great. Not sure about my approval metric percentage being adversely affected because a borrower mistakenly books one item but wants multiples of that item in another listing instead and wants the initial hire booing cancelled. The reasons your allowed to choose from are too limited.

Here’s the thing…

I’ve been using FatLlama for years, been so useful for many jobs and I’ve recommended it to lots of people - it’s often got your back. But for a service that’s so nearly perfect they just need to sort out their app. The website runs smooth, the messages load alright and everything’s good - but the phone app is u reliable, slow and often doesn’t load which leads me to using the safari option.

If you’re looking to rent equipment quick easy and affordably; this is the place. But to the developers PLeAse sort out these bugs because it’s becoming frustrating using this on the fly if the app is often not functioning properly! It’s all love though ;)

Run by Charlatans

I’m not going to put too much effort Into this review. As far as I know the app works fine, other than the amount of hoops you have to jump through to sign up for rental, and if anything is wrong you just get a text message saying it hasn't been accepted, no feedback on what it was so you know what to change.

All of a sudden found I no longer had access to the website. I got in touch with their help email who offered the bare minimum of information in response, largely ignoring my urgency plea and telling me to email the feedback team, washing their hands of the situation. I still haven't heard back from the feedback team.

I’m sure if it works, it's great, but this did not work for me. And the inability to deal with the situation by their ”customer service” team has made me think twice about using their site if the feedback team do decide to get in touch.

Developer Response ,

Hi there, thank you for taking the time to leave this review. We're sorry that you had this experience. We take security very seriously on the platform and our algorithms may have flagged something up on your account to us. If you'd like to email security@fatllama.com, we would be happy to have a closer look into this for you.