Fat Llama 4+

The app is getting there but needs improvement

My most recent issue with it is I was just typing some feedback for a borrower which needed a short explanation. However one the type box was filled I couldn’t see the words I typed after that.

Also when you upload images to support the description for a new listing, very often the images appear upside down and have to be corrected.

The account is very transparent about payments that you’ve earned and deductions which is great. Not sure about my approval metric percentage being adversely affected because a borrower mistakenly books one item but wants multiples of that item in another listing instead and wants the initial hire booing cancelled. The reasons your allowed to choose from are too limited.

Great App with good potential

Needs to work out some kinks such as easier viewing of all of a lenders items and a few other polishes and it will be perfect. Great protection on paper and seems really safe given the smaller community.

EDIT: Had my first claims process over a damaged item. I’d recommend just paying for the repair out of your pocket and avoid negotiations if you have any doubts about cooperation otherwise you will struggle coming to a simple agreement. Still currently waiting (after 2 months) for a replacement from the borrower after a semi-cooperative negotiation which was complicated by an external agreement outside of Fatllama terms. They will try to keep both parties happy for their own reputation rather then pick sides.

Run by Charlatans

I’m not going to put too much effort Into this review. As far as I know the app works fine, other than the amount of hoops you have to jump through to sign up for rental, and if anything is wrong you just get a text message saying it hasn't been accepted, no feedback on what it was so you know what to change.

All of a sudden found I no longer had access to the website. I got in touch with their help email who offered the bare minimum of information in response, largely ignoring my urgency plea and telling me to email the feedback team, washing their hands of the situation. I still haven't heard back from the feedback team.

I’m sure if it works, it's great, but this did not work for me. And the inability to deal with the situation by their ”customer service” team has made me think twice about using their site if the feedback team do decide to get in touch.

Developer Response ,

Hi there, thank you for taking the time to leave this review. We're sorry that you had this experience. We take security very seriously on the platform and our algorithms may have flagged something up on your account to us. If you'd like to email security@fatllama.com, we would be happy to have a closer look into this for you.