FordPass‪™‬ 4+

The system has proved useful. More than I thought it would . I’d prefer the car’s location to update a lot more quickly. The two our lag seems a little long. Autocar start is really useful in the winter. As is the car horn device. Wife lost the car in the Airport car park. I didn’t find this out until a few weeks ago. The range remaining caused a body shop problems ,the mileage didn’t increase but it used half a tank of fuel. That led to someone refilling my tank for the fuel they “borrowed “. This is the most recent Ford I’ve owned , have to say I love it. AWD Kuga is an amazing car

Hi Omega Zippo, thank you for your feedback! I will pass your comments on! ^CW

Disappointed yet again, Ford have taken away more features from this app than they added, original app had a very useful journey tracker they ripped that away and replaced it with nothing, most of the app is for the benefit of the Ford company, rather than the consumer, for example, adding easy way to, subscriptions, booking your next service,etc I could see, no reason why with the technology we have, for example to be able to set up a journey on the satnav on your FordPass, rather than crawling around in the car, setting it up in the car itself, then finding that the automatic ignition cut off, and also cuts off your while your programming There are loads off technical add on they could use if they really wanted to. They may well say as I have read on other reviews they took the features a way to make the platform more stable However, this statement has appeared for well over a year now and they still haven’t sorted it.! What really makes me laugh I read somewhere in the terms and conditions that the FordPass is free to anyone buying a new car for a lifetime, and in brackets it has 10 years , surely a lifetime is a lifetime not 10 years! I think Ford needs to look at its wording, a little more accurately!

Hi Cwk11, we've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions and we are sorry for any frustration caused ^AB

So I recognise the app is useful for locking/unlocking/starting the vehicle remotely, and I also like the new option to activate the horn and lights. Also useful for checking fuel levels and it alerted me to a puncture which was helpful. Those few things are useful and work well, however that’s about it. I just sat down today to look in the manual via the app and could easily find a guide to the instrument panel icons (I’ll flick through the paper version in the glovebox instead). Also I had a look at the how to videos to see if I could get the in car hotspot activated and the video instructions steps were not possible on my app - when I followed the video different screens appeared and there was no reference to the WiFi. The video gave no indication of how to set up a trial, either. At least this new version of the app is more stable than the last, but plenty of room for improvement here.

Hi Yoghurttjie, we've forwarded your feedback to our developers. Thank you for taking the time to leave us a review ^AB