Freebike 4+

After looking for a bike for hire in my area I came across Freebike and this app. It showed 6 bikes available for hire near me in preview mode. To unlock, of course, you have to register and spend a minimum of £1. So we did that and after login those bikes magically showed up as unavailable. We checked out the location and the bikes were there. They stood still for 3 days until we rang the help number and were told those bikes were in use by the council and not available to the public. When questioned about them showing on the app, we were told the council workers use the same up. All perfectly understandable. What is not acceptable though, is showing those bikes as available in preview mode to entice registration and payment. This is deliberately misleading and a representation of lack of ethical standards by this company. Avoid.

Being stranded in london with no trains running due to a power outage, and needing to get across the place to a last minute hotel, I saw a neon Freebike and thought perfect! That’s just what I need, alas, after ten minutes of standing in the rain, installing the app and then trying repeatedly to make a payment (never seen anyone make Apple Pay so difficult to use- i think if apple saw your implementation they would not even let you use it) being told repeatedly apparently that my country which was set to the preset option of gb, given that I was in London, was not valid, eventually I gave up and just walked, there are other bikes you can just put a quid on and you can get jump bikes via the Uber app apparently, do that instead, this is a total waste of time

As the title says, I got scammed for £6.50 for bikes that wouldn’t even unlock. I literally unlock them from the app but they never unlock so you can use and when they don’t unlock you sometimes will struggle a lot and waste a lot of time just to get them locked again. Please I beg you don’t use these bikes I literally got scammed. I will never use again and would never recommend anyone to use neither. The company doesn’t even care about checking these bikes to see if they’re well maintained or anything, they just care about your money that’s all.