Alpha Taxis Liverpool‪.‬ 4+

Just downloaded the app a week ago and I have to say I am very impressed. Compared to the other taxi companies on Wirral Alpha seems to be the best. The drivers are so much more friendly and the cars are cleaner. They don’t keep hold of your funds for days, it goes straight back in after your journey. Other companies keep hold of it for days making money off you. I won’t be using anywhere else now, they only downside to this is that you can’t book a taxi from Hoylake or West Kirby yet as the service is currently unavailable in certain areas. But thanks Alpha 10/10

If I phone the company I get taxi (cash payment) pretty handy.
If I use the app (card payment) I find it very hard to book a taxi.
Today as an example... I booked a taxi through app... driver picked up job 4 minutes away... drove past my location (was watching on app) carried on driving further and further away... 2 minutes later he cancels my trip... took another 20 minutes for another driver to accept job

I booked a taxi for 7:35am, I got Alan (KU13 WEV). However once I got the call back, he was no where to be seen. I waited out side my house for a good 10 minutes watching his car on the app. Next minute I know, my card was charged £2.50 (paid by card as never have money on me) his car was no where to be seen. I then got another diver.
I rang alpha and they said there was nothing they could do until the next day, I understand. I use alpha a lot. But this had made me not trust them as much if their drivers can just do that. You give a card option but many complain about you using card as they don’t get it right away and make you feel bad.
I know it’s only £2.50 but being a student. I need that 😂