Argyle Satellite 4+

The last three times I have used this app I have pre-booked, not once has a taxi turned up. It’s only reading through some of the comments that pre-booking doesn’t actually ‘book’ it in advance.
The last time I pre-booked i phoned 15mins before to check, told “yes it will be there close to time of booking”, taxi didn’t turn up so phoned 20 mins after it was due “we will send one but it might be 15- 20 mins” when asked if that was guaranteed they said no.

service is a joke. I finished work at 12 o clock tonight and it being that late i decided to order a taxi so i don’t have to walk home in the dark and rain. the taxi driver takes ages to come and when it does show up it turns around and drives right past me. The driver has his window down so i shout after him that i’m here and to pick me up and he looks at me and drives away. a few minutes later i get a notification saying “sorry you missed your taxi, you may have to pay a cancellation fee” so aswell as paying money for a taxi, that didn’t even pick me up, i was charged a £4 cancellation fee. so i call up their number to be greeted by a really rude woman, who doesn’t let me explain and accuses me off not showing up to meet the taxi driver. I explain to her i was waiting the whole time in the rain and that the driver drove off but she says that’s not what he has put. She offers me to rebook a new taxi, that i would have had to pay for, aswell as the previous one that drove off and the cancellation fee so in the end i have to walk home in the pitch black night and getting soaked by rain and down money for a taxi that never even picked me up. not the first problem i’ve had and i know others who have had similar problems. ridiculous 😡 only 1 star because i had to. otherwise it would be minus

Sometimes it changes the pick up address for no reason which makes it kind of annoying, easy to just text/call the driver and tell them which is fine...
but sometimes it doesn't tell me that the driver has even been assigned and appears at the other address but I can’t ring or text them because it hasn’t been assigned to me :( other than that it’s a solid 5/5 xD