I bought the 4K box because all of the “blurb” says use your iPhone whilst out, (in case you forgot to set a recording etc), use the phone in the house, (in case you have misplaced your remote). (Exactly like you can with both the Sky and BT apps).I spent hours yesterday trying to link my iPhone 12 max pro, only to find on here that my problems with doing this existed 2 years ago and nothing has been done to rectify the issues….I know…it’s my fault I should have read these reviews earlier. Come on “app programmers” get yourselves a well earned pat on the back and get things sorted….Or of course change your misleading advertising to tell the truth.I am willing to eat my words of course if someone can tell me there is a “fix” already!

Edited July 2024It's no longer possible to set a recording AT ALL using the app. Only found this out when a programme failed to record. The app still says it's sending the request to the box. Confirmed this on the Freesat website. Now no point in using the app at all. When remotely setting a programme to record, the app will tell you it takes up to 30 minutes to reach your box. Never understood why this should be, but it seems to actually take a lot longer, as several times I’ve set a recording a good hour ahead and it’s still missed the start. As others have mentioned, the app also freezes after setting a recording. Developers seem to have given up on the app now, not updated for over a year. But they’ll still take your cash for a new box. Update March 2023 - app updated (finally) but I fail to see what has changed. Still freezes after setting a recording, and if anything it is less responsive as the “back” button often doesn’t work. Also, still can’t use it for remote control as the app doesn’t detect the box on my home network.

We recently purchased the new Freesat 4K recordable box (delivered only a week ago). Unfortunately, neither of us have been able to successfully link our iPhone 7s to the new 4K recordable box via this Freesat app, which is supposed to allow us to link (pair) our mobile phones to our Freesat box - thus allowing our iPhones to act as a remote control. Also, we are unable to do standard programme scheduling successfully as the app does not not show any programme that is scheduled and we cannot edit/delete watched programmes. This is very disappointing especially as the manual for the new Freesat 4K recordable box advertises the use of the Freesat app for users of iOS devices, hence why we downloaded the app from the App Store.We contacted Freesat Customer Support last week about this and was advised this is a known issue and, as yet, iOS users cannot pair with the Freesat 4K recordable box and we have to wait until such a time an update/patch us released. This is surely something which should be highlighted to customers, as at the moment we can see no mention of this issue by Freesat.As an aside to the app, we also find Netflix is not working on our new recordable box and this has reported and now escalated to the Freesat technical team - and we are still awaiting a ‘fix’ on this. All-in-all, a very poor start as new Freesat customers only one week in to using this system.

Updated app.. date now changes but.. say I search 5 days ahead, BBC1 highlights and shows programs for the date searched and you can scroll up to see what’s on that day. Now tap on any other program and it reverts to what’s on later. This means to view what’s on that say across channels I have to put date in again and again. Easier if a date could be selected and whichever program you choose the schedule is for that day a now button would help go back to present time. Not tried on IPad as no update showing. Only update shown for iPhone. Hold on...this does work ok on the iPad I’ve just checked it. Now it’s not. Confused. An app with a mind of its own. Seems to work on iPad if I set date back from Today but not forward. Later shows instead of date set. Update. Latest app on iPad works for date change but as above reverts to what’s on later if another channel selected.