Glofox 4+

Easy to use

I love this app, so easy to set up and use, and once i used it to book and pay for one class, booking and paying for more was much easier, ( especially for someone like me who’s not great with technology!) highly recommend

Developer Response ,

Thank you for your 5* review!

No way to cancel membership

The app is very misleading , with loose terms being attached to this app’s description like ‘manage your membership’ etc..

Effectively all you can do on this app is pour money into it. You can’t delete an existing membership nor can you remove your bank card details. If you need to cancel a direct debit, you need to do it through your own banking app or randomly message everyone in your gym/club to find out who manages the glowfox business account (which I assume holds all the users). Effectively as a user, you can’t ‘Manage’ your membership at all, all you can do it set one up.

Problem after problem

I am a gym owner and have persevered with Glofox for 4 years. I can genuinely say it has been unbelievably stressful, with a constant cascade of issues. Customer service is hit or miss, sometimes responses are quick, sometimes they simply don’t respond. There is rarely anyone there to answer the customer service phone line, when voicemails are left there is no response. There is no doubt they are apologetic, but constant bugs and glitches in the payment system isn’t good for business. When Glofox works well, it’s a good job, unfortunately it very rarely works well.