Greggs 4+

I just went to rate the app, (5 Stars) to find there were a few people who don’t rate it. I have had my app for a number of years now, with never any bother. I use the wallet, so get to use mine more, as my wife has the app, but pays by cash or card😟. When the app was altered a few months ago, we were told to update, mine did that automatically. Oh, by the way, I am 75yo and embrace technology and welcome change for the better! 🎂

Thanks for your review. We’re glad to hear you like our app – keep an eye out for more exciting things coming soon!

I agree with other reviews about minimum top up. I have often not been able to pay via the app because of that. I now have £8.80 left on the app with no idea when I will be able to visit Greggs again. I will also lose the rewards I have because of the month to use by. That is extremely poor on Greggs part. Keeping my money and also making me lose rewards.
It is impossible to visit Greggs everyday when unemployed. They don’t care about that. They have the audacity to only allow a minimum of £5 on top up. So that means probably earning interest on my money how mean is that. You have to contact customer service for everything nothing can be done via the app at all. Not helpful at all then.
However their customer service isn’t that good. All in all this is a scam of apps. I change my previous review to this one.
Greggs needs to do better and stop being so mean with rewards length and so high on top up. Not all of us are made of money. Like Greggs seem to think.
All in all why have an app like this scam of an app. Not happy

We’re sorry you’re not having a great time on the Greggs App and we appreciate you getting in touch to share your comments. We’ll make sure your feedback about rewards and minimum top up is passed on. In the meantime, if you do visit, don’t forget to scan to make the most out of the free rewards on the Greggs App .

This app is massively flawed. You order online for collection but they don’t always have what you want when you come to pick it up. This has happened to me four times in a row now!!!!
Because you can preorder something that is available, on the shelf at time of order. But there is no dedicated staff member doing online orders. Is as and when they get round to it.
So if you order the last pack of Belgium buns at 14:00. And they are busy, and they only have one pack left, someone walks in at 10 past two and buys that pack, when a staff member does the orders at half two. There is no buns left, even thought you have paid for them!!! It’s really annoying and this needs a complete overhaul. Fed up with being out of pocket or having to ring customer services and get a refund. And even more annoying is not getting the order you pay for.
Sort it out!!!!!

Sorry to hear you haven’t had a great experience. We’re keen to learn more about this, please get in touch with our Customer Care team: www.greggs.co.uk/contact so we can investigate it further. Thank you!