Customer services is non existent, don’t bother as I can tell you your replies (1) It’s all your fault ,it’s usually your internet connection that causes issues(2) Match ups are regulated by our world class algorithms to make the game fair ,Your tier 5 tank was destroyed by a tier 7 tank because you didn’t buy enough ammo or your driving skills are not good enough ,keep buying and practising ! So many moons ago this was a ace game but for the last year or so the developers have become greedy horrible little trolls sitting under their bridge wondering where the next windfall will come from , gameplay is full of glitches due to all the add ins they want you to buy so when it’s overloaded “Boom” game crashes and you lose every thing ,To compensate this affect they drop in some lower ranked players ( known as cannon fodder) So the super rich players that have whined the most get to sit in a corner loaded with ammo at 100 diamonds per bucket and pick you off ,These are sad individuals that have added to the demise of the game ,Never mind after 2 weeks the glitches will disappear and just as you start to enjoy it again they will ruin it again with another pointless update that reaps in the money again !
We're terribly sorry for your experience! While to compete at higher levels and with the top clans you'll probably need to better equip your tanks, on lower levels you can still enjoy all the fun the game has to offer! We always take your feedback into consideration as we want War Machines to be a fair and fun experience. Also, we have improved our game a lot since 2019, so we invite you to give it another shot!!