I’ve been the money gram app for many years and it was working very smoothly and one of the best apps you can ever ask for. All of a sudden for the last week or so I’m just can’t seem to get the app working again tried installing and reinstalling it but the problem still there. And also tried resetting my I phone but that didn’t help at all. Every time I’m just getting the same old message as follows It’s not you it’s us our money gram system is down please try later. Don’t know when will the day will come. Hope this will be sorted out soon but don’t know when if it’ll carry on than I have to find another way of sending money aboard.
Developer Response
Sorry to hear we let you down and we’d like to chat to figure things out. Send over more info to AppReview@MoneyGram.com so we can assist. In your inquiry, be sure to include all applicable transaction/account info as well as your app username.
Poorly made but it worked, eventually
iBayf
I decided to give this a try as I’ve reached the limit on my Paysend account, World Remit no longer operate in the destination country and Western Union is a complete rip off so I was running out of options for an urgent same day transfer.I had problems from the start when trying to register. Long load times and errors. Eventually I was able to login, as apparently my account was created in spite of the errors. Creating a transfer was easy enough but right at the end I got an error that my completely valid and legitimate phone number didn’t contain enough unique digits. They really should implement proper number validation by SMS and no rely on such a lazy half assed validation solution.Support suggested trying the website instead, but I didn’t get very far, couldn’t even get a quote due to a CORS error (shown in Chrome’s dev tools). Support rep clearly had no clue what it was and kept copy pasting the same message to send a screenshot to the developers. Not helpful when I’m trying to make a time sensitive transfer.Eventually got it working by changing the phone number in the app and starting over again. Fortunately the recipient was able to make it to the bank just before it closed and received the money without issue. Took over an hour to achieve what I would have expected to take less than 5 minutes.If you’re considering using this app and don’t already have a Paysend account then I would suggest using that instead.
A Disappointing Experience
omarah2020
I recently had a very frustrating experience with MoneyGram when trying to transfer money abroad. Unfortunately, the transaction was rejected by the recipient’s bank, and I was shocked to discover that getting a refund takes 10 working days! This is an unreasonably long time for customers who need quick access to their funds.To make matters worse, MoneyGram provided no prior notification or clear instructions about this policy. There was no warning during the transaction process that if the transfer failed, the refund would take so long. This lack of transparency and poor communication left me feeling misled and dissatisfied.If you’re considering using MoneyGram for international transfers, I’d strongly recommend thinking twice, especially if you need a reliable and quick service. This experience has made me lose trust in their services, and I’ll be looking for alternatives in the future.
Developer Response
While refunds are typically processed immediately on our side, it’s important to note that banks ask for 10 business days for all processing. That said, we’d be happy to check for an update on things. Send over an email to AppReview@MoneyGram.com with your eight-digit MoneyGram reference number and the name listed on your transfer so we can check its status.
My app not working
Ika1994
I have a problem, usually I use this app to send money but yesterday and today I can’t use this app, I don’t know why? Because when I try to log in and enter my password there’s always notifications says Your log in information is not correct. Password must contain at least 8 characters, with one number and one letter.Before I use this password can log in but now it can’t, not only me but all my friends and family who has those app can’t log in too because we have the same problem. Please repeat and explain my email.
Developer Response
We sincerely apologize for the troubles you've had with the app. Can you please send us your account details along with the screenshot of the problem to MGOEscalations@moneygram.com so that we can help you? Thank you.
Thanks for choosing MoneyGram! We've made several improvements to make your money transfers smoother and easier than ever.
What's new:
• Improved calculator experience for easier and more intuitive transfers.
• Enhanced authentication for a smoother and more secure sign-in experience.
• Refreshed UI elements for better usability.
• Performance improvements and bug fixes for a faster, more reliable app.
We're always working to make MoneyGram better. Thanks for your continued trust and feedback!
Version 27.23.0
The developer, MoneyGram International, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Purchases
Identifiers
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
MoneyGram International, Inc.
Size
126.4 MB
Category
Finance
Compatibility
Requires iOS 15.1 or later.
iPhone Requires iOS 15.1 or later.
iPad Requires iPadOS 15.1 or later.
iPod touch Requires iOS 15.1 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
