Applies to app on phone: App glitches out often and makes me relogin and reset my preferences. Also on map view when I click a property to view it often does not actually take me to that property and I then have to manually search for the street name.

The search functionality is broken. Search for all properties returns a list of properties smaller than a “filtered” search, I.e. a search for properties that are available for me to move in within the next 7 days returns more results. This is clearly wrong. The number of viewings available is always 0… perhaps this is because it’s so popular. But I doubt that. When you request more times available, you get an automated response from the letting agent to “book a viewing” which then returns you to the website version to tell you again “no viewings available”. Yeah, thanks for that! I rang one of the letting agents and they said there was indeed viewings available and booked me in for one. As a software engineer myself, I love the idea of doing everything in the app. But there seems to be no quality assurance with this and the functionality is not even tested. Disappointing, especially when some letting agents insist on using this app!

I have found such good use in TenantApp and really appreciate it when it does work. The ability to filter properties by when viewings are available is invaluable and I can’t recommend it enough for that feature since booking viewings is so tedious through other means that I find TenantApp works best for this and would would not find elsewhere nearly as fast. I have come across a couple of issues though which make the user experience quite frustrating. I am searching for properties in Edinburgh and since I started my search, my desires for location have developed and I’d like to include more areas in my search. Whenever I opt to update my preferences or even select the “filter” to expand my search, the app crashes and I am forced to renter my phone number to get back on. Since this cycle repeats, I’ve never been able to update my search area. (Unless I enter the app without my account “Continue without login” which then doesn’t allow me to book viewings as I then need to sign in and the issue repeats). Additionally, I have opted for biometric sign-in, which has never registered. In the last 50 times I’ve used the app, I have never been prompted with any biometric sign-in (all permissions are allowed for this app). When using the map feature of the app, it will show me the first or second property I select, but any after that, it freezes and I am forced to shut down the app, re-login (with phone number) and re-enter the map to maybe have it work again. When toggling through the Activity tab, I also noticed the app would crash if I tried to select “hide” on any properties that were no longer available. Forcing me to re-login to continue my search. When the app is operating, it is a godsend and I hope these bugs can be fixed as it would be such a helpful tool for renters to have during their property search.

I had to recently download this app to flat hunt in Edinburgh and the app is so appalling to use its bordering on funny. Immediately on downloading and opening it redirects you to a pop up in browser Google syndicate page. It does this every time you go back onto the app making it almost unusable. If you can manage to get past this, you are then greeted with the most shocking interface of an app I’ve seen in years. I cannot even change my location to Edinburgh making the app completely useless for me unless I was looking solely in Australia for flats. If you can avoid using this app - do so! I dread to think of the housing market if this is the sole way to book viewings.