Description

Need to see a GP? It only takes a moment with Livi.

FROM PROBLEM SOLVED TO PRESCRIPTION DELIVERED

With Livi you can see a GP by video in minutes – from anywhere. Our GMC registered and NHS-trained GPs provide in-depth medical advice, as well as prescriptions and referrals to local NHS services.

Livi is available to everyone in England and is FREE on the NHS to millions of patients registered at participating NHS GP practices. Alternatively you can use Livi's pay-as-you-go service.


KEY FEATURES

– See a GP by video on your mobile or tablet – with appointments available in minutes.
– Get medical advice, prescriptions and referrals.
– Prescriptions sent the same day to your local pharmacy.
– Book for yourself or for children aged between 2–16 years old.

WAVE GOODBYE TO WAITING ROOMS

Can’t get to the doctor’s? Can’t even get through to the surgery?! Try Livi. Our GPs are available in minutes, not hours or days. You can see them from wherever you are, at a time that suits you.

WHO CAN USE LIVI?

Livi is available to everyone in England and is FREE on the NHS to millions of patients registered at participating NHS GP practices.

Check the app to see if our NHS service is available through your GP practice yet or see a list on livi.co.uk

We’re constantly expanding our NHS service. If it isn’t available in your practice yet, try our pay-as-you-go service which is open to everyone across England.


TRIED, TESTED AND TRUSTED BY PATIENTS

Our patients rate us 4.9/5. Here’s what they say:

“What would usually take days was sorted within minutes – and on a Sunday afternoon! Very impressed with how quick and easy it was to speak to a doctor and get a prescription sent straight to my local pharmacy.”

“I love this service. So important at the best of times and all the more when the NHS frontline is so overburdened.”

“This is an amazing service thank you. It is such a reassurance to get face to face advice with a professional at a time we wouldn’t normally have access as we don’t have to drag our ill children out of the house.”


SYMPTOMS TREATED INCLUDE:
Acne
Allergies
Anxiety & depression (mild to moderate)
Asthma (mild to moderate)
Constipation & stomach problems
Contraception & family planning
Eye inflammation
Fever
Headaches & migraines
Indigestion & heartburn
Insomnia or difficulty sleeping
Nail problems
Sinus problems
Skin rashes & eczema
Urinary tract infection in women
Other health enquiries

Livi GPs are happy to discuss any condition, although some conditions that require a physical examination may not be suitable for video consultation. If your symptoms require a physical examination, referral or urgent care, the GP can refer you to further services.

In case of emergency, always call 999.

YOU’RE IN SAFE HANDS WITH LIVI

GPs working in the Livi service are all experienced, GMC-registered NHS-trained GPs who have undergone training in the latest video consultation techniques. Livi is a healthcare provider registered with the Care Quality Commission (CQC) and is committed to delivering the highest standards of clinical quality and safety.

Find out more about us at livi.co.uk

What’s New

Version 3.16.0

This update includes a new digital waiting room and a few usability improvements.

Ratings and Reviews

4.9 out of 5
7.9K Ratings

7.9K Ratings

Ramilhey ,

This is absolutely incredible

Called my local clinic 2mins after it opened - i was 20th in queue and therefore my call was never answered. Getting an appointment has somewhat become impossible nowadays and it’s only getting worse by day.

Downloaded this app, got seen by a doctor within 20mins. My prescription was ready for collection in the next hour. All that, I was still in my pyjamas.

To the person who’s behind all this - you’re an absolute genius!! I can’t thank you enough.

cyantroll ,

Chasing prescription

First time using Livi and although it seemed easier to use at first glance, it has caused more problems than it is worth. I did get to speak to a doctor but only after trying several times due to the app refusing to acknowledge I had given permission to access my medical records. Waited for appointment and it got auto cancelled! I tried again and was eventually connected. After speaking with the doctor i was told a prescription had been sent to my local chemist. After i got a message saying it was ready to pick up i walked down to the chemist to be told they had not received a prescription and had no messages from Livi. I went to my other local chemist thinking maybe it had gone there instead, but they didn’t have it. I went to my local doctors to see if they could find out where it had been sent and they could not tell me. I called Livi support and after several disconnects i managed to talk to a support agent who told me it was sent to the correct chemist, but they would sent it again. By this time it was too late to go to the chemist again so the next day i called the chemist to confirm they had it before I walked down again. They told me they had no prescription again. So now I have no medication and have spent 2 days trying to get answers to no avail. I will go back to my local doctor who I can trust.

KR1871 ,

Surely an easier was to send prescriptions

Used the app for this first time, spoke to a really helpful doctor within minutes and was prescribed some antibiotics for tonsillitis. Got a message saying that my prescription request was waiting for a doctor, then an update a couple of hours later saying it would be processed first thing the next morning and I would be able to collect it no later than midday the next day. It got to midday the next day and I had no update so called the helpline and eventually got through, where I was told by a pretty grumpy customer service assistant that I would receive a message within the next half hour. I waited half an hour and nothing came. Eventually I got a message at about 2pm saying it was ready. I am not sure why it takes so long, why can’t the doctor just sign it off while on the call. While it was nice just to be able to pick the phone up and speak to a doctor, if you are in urgent need of treatment, it would be better to see a GP face to face or go to a walk in centre.

Developer Response ,

Hi there, thank you for your feedback. We are really sorry to hear that your prescription was delayed. That is definitely not how we would like our service to operate. Please give our support line a call on 020 3870 3029 to discuss this further. All the best.

Information

Provider
KRY International AB
Size
95.8 MB
Category
Medical
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, French, German, Norwegian Bokmål, Swedish

Age Rating
12+
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Infrequent/Mild Medical/Treatment Information
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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