No nonsense. When you complete your sign up you have a video call to complete. Wecasa explain your role and what is expected from you. If you know the basics of cleaning, the app provides all info to complete home cleans to a high standard! You’re not an employee, you’re a partner of We casa! (Not just a number) so they invest in monthly workshops where you can sign up to improve the quality of the work you put out. As we casa are just starting up in Leeds, there’s not many bookings but over time this is due to increase (if you do good cleaning = repeat business, recommendations, etc.)As soon as you are signed up, and complete your first job, you can opt for weekly/monthly payments. I’ve never had any payment issues. We casa pay on time & invest back into us :) I have no complaints, we are paid a good rate too! This rate increases if you provide equipment (mop/hoover is always provided by the customer!)

I love the concept of Wecasa, they advertise our services and they make a commission on our total invoice. They help us and we help them. Although I haven’t used, they also have insurance and the app is easy enough to use. And you get an Onsi account (supposedly to get discounts) but they have cancelled my Onsi account for some reason. On the other hand, there has been so much miscommunication on payment schedules . There has not been a clear schedule of when we get paid. They will write that we will get paid a certain day for certain jobs and then we do the get paid for it. And they are very condescending when speaking to “pros” when we have a query, as if they are doing us a favour instead of seeing this as mutually beneficial. They will also charge clients a cancellation fee of £5 if booking is cancelled before 12 hours and commission 100% of that value as if they are the ones losing money, not the cleaner who will have to find another client last minute . For the commission they make on our income, there should definitely be some major changes to the app (although it’s easy to use, there are a lot of features missing), they should be more clear on payment schedules and also find a better way of having an ‘internal score’ that the pros do not have access to. That just makes it so much easier to exploit people using the app. It is also quite hard to reach any workers at Wecasa. If you are a cleaner with a good amount of clients I would not recommend this app. As word of mouth is a much better way to advertise your work. If you are a beginner, Wecasa can be useful but not for the long term I would say.

Wecasa doesn’t have a proper dispute services for “dine-and-dash” clients and clients expecting an elite clean in 2h 30mins. As well customer using minor chemical issues for a full renovation. This app is a hotbed for predator clients targeting the UK domestic workforce. The app ignores that we are entering these people’s homes and do not vet the clients, particularly in their expectations. There is no way to tell if you are getting a real client or a scammer. The app incentives scammers to use the app. It is a disgusting company and app. Whilst you can get some money, the app puts people in dangerous situation by not having a real vetting system for customers and ensuring the expectations are not fraudelent to get a free clean. This leads to professionals working in unsafe conditions and the app punishes the cleaner rather than standardising the expectations of clients and ensuring clients have sufficient equipment such as a vacuum cleaner. Clients can have ridiculous expectations in 2-2h 30. The client acquisition focuses on client volume not client quality. Some clients need to book a 4h job with elite cleaners not expect cleaners to work £16 per hour for an elite whole house clean in 2 hours. Wecasa needs to manage the expectations of users on the front end so cleaner services are not out of pocket from exploitative clients.

We get incredibly low pay and often get booked on really short cleans with no option for overtime pay. I’ve had it multiple times where someone has bad products or wants way too much for the time you are given, and when they leave you a bad review because they don’t feel like paying they affect your score despite doing the best you can with the tools and time you were given. I often get offered cleans that will make me arrive late due to poor time management on the app - ie: cleans that are over an hour away and only being given half an hour to get there. Which again, affects customer service and your score. I get consistently very good reviews and communicate clearly, yet one person decides they won’t pay and I have to work (essentially) 6 hours a day for 3/4 hours work - because otherwise I just won’t get jobs.