I got this game and was enjoying it, to the point where I spent 100s to buy the in game gold currency, the game has constant crashes and the servers always down, one time I loaded into the game thinking everything is fine, but apparantly it wasn’t, I spent some gold currency to speed up some troop development, but the game didn’t speed it up, at first I thought it didn’t register the touch of my finger, I tapped it again, and then again, but still nothing happend. All of a sudden I look at my gold balance and I notice that the currency has depleted meaning the game was registering the usage of Gold but not what I was spending the gold for, as soon as I realised this I knew that the servers were messing up but it still somehow loaded me into the game. I thought me being a customer who has spent alot of money on the game that I would be valued, when explaining the situation to support, but I was wrong. The customer support didn’t acknowledge that the fault was on their side of things, they didn’t want to reimburse me the gold, I was absolutely shocked that the matter was dealt in such a horrible way, I paid to buy the Gold coins thinking to help the developers who have clearly put time and effort into making the game, but unfortunately they don’t put that same effort into the service they give, they just have extortianate pricing for the game currency, they provide awful support, the game servers are down 50% of the time, unbelievable service, scammers.
We're sorry to hear about your experience with crashes and the issues with your in-game purchases. Please reach out to our support team through the Support option in-game so they can assist you further with your concerns.