So I got a new phone and realised I would have to sign up as a member to transfer all my plant data from my old one. No problem, 7 day free trial, all good. I hadn’t signed up yet because I was testing a couple of other apps out.So everything goes fine, my plants come up on my phone but then I realise that on my new phone it’s telling me I should have watered some of my plants three days ago… bit odd, so I checked the care tab for the plants and the watering routine had changed from every 10 days to every 7 days.I checked my other plants and it turned out all the succulents watering times had also changed to be further apart… Given that these changes happened after I signed up for membership, can I assume that plant parent was giving me information that wasn’t giving the proper care to my plants?Furthermore the first impulse point when you look at the membership sign up claims “Premium members are 2.6x more likely to keep their plants happy” given that the information I’m now getting is more likely to keep my plants happy, (possibly 2.6x) I do wonder where they got that figure from.I’ve really enjoyed using the app and would love to be shown that it’s just a mistake. If it isn’t, I’m not sure how I feel about paying a company that gives misleading information to its customers in the hopes of making more money.
Hello. Thank you so much for sharing your experience with us. We truly appreciate your insights, and we're sorry for the confusion and concerns you've faced regarding the watering routine changes after signing up for membership.First and foremost, understanding and addressing your concerns is paramount to us. Every month, we will tailor a watering schedule for your plants based on your current location, season, weather, and growth conditions to promote their health. For instance, during winter, many succulent plants either enter a dormant phase or experience a slowed growth rate. At this time, their water requirements diminish. The roots of succulents are especially prone to rotting from over-watering, particularly in cold and humid conditions. As the weather cools, the evaporation rate of moisture in the soil becomes much slower than in summer, causing the soil to remain damp for extended periods. If over-watered, the roots of the succulents might stay in an overly moist state for too long, increasing the risk of rot. In summary, to protect your succulents from adverse effects during temperature drops and to ensure they are not threatened by root rot, we should gradually reduce the amount of water given and extend the intervals between watering sessions.For any further concerns, queries, or to discuss this matter in detail, please don't hesitate to reach out to charlie@gloritysolutions.com. We value your trust and will strive to ensure you feel confident and happy with our service.Thank you for being a part of our community, and we hope to continue serving you in the best possible way.