I had an extremely disappointing experience with this app. Within 24 hours of purchase, I realized it did not meet my expectations. The algorithm produced inconsistent results, altering facial geometry and inaccurately aging subjects in the same photograph. Additionally, the app heavily encourages in-app purchases by imposing long wait times for free credit refills, however if you don't want to wait, you have to pay extra for the credits starting from £3.99, on top of the weekly £6.99 for using the app — something not clearly disclosed before downloading in their advertising! Despite attempting to request a refund through Apple’s “Report a Problem,” I was denied. The advertised 7-day free trial did not work for me, and when I reached out to customer support, I received an unhelpful response. I was directed to a supposed refund option in the app’s settings, which did not exist, and my follow-up inquiry was ignored.Ultimately, I was left with an app that did not function as expected and no recourse for a refund. This experience felt misleading, and I would caution others before purchasing. Transparency and customer support should be a priority, but unfortunately, that was not my experience here.— A very disappointed customer.This version keeps your frustration clear but presents it in a way that’s more likely to be taken seriously by others reading the review. Let me know if you’d like any further refinements!P.s. I'm not the only one when I'm looking on the previous reviews!
Hello,Our app’s functionalities are powered by AI, which generates personalized results for each user. These AI processes require significant processing power, making them costly to run, so we can't offer a completely free trial. Still, we’re doing our best to offer a trial membership at a rate lower than standard subscription fees, despite these costs.For any inquiries, feel free to reach us at store@momoai.co so our team can assist you further.Best, Momo Support Team