Hi, firstly I absolutely loved this game, but recently winning has become very hit and miss, 3 times in a week have won on a line or pattern etc and not paid out, some people in chat say maybe not pressing quick enough, but that shouldn’t matter, a win is a win, makes it really disappointing as takes the fun out of the game, have regretfully deleted due to this, want my games to be fun and light relief not competing with up to 100 players as to who presses buttons quickerThank you for replying, is appreciated, it seems I am just not quick enough so should in all honesty find a slower, less competitive game, as I really only play for the fun of it and don’t want my game time to be so driven to beat competitors rather than win on numbers alone, is a shame as I really enjoy your format.
Hello Charleybird! Thank you so much for your review. We do agree, a win should be paid out. If you have any game, where you were announced as a winner, but didn't get the coins, please reach out to the Customer Support with the time/room/stake so we can investigate. However, your fellow players are not wrong. There are two types of game rooms. Manuel and Auto. In automated rooms GamePoint is daubing your numbers. This means all the correct numbers are getting daubed at the same time. In this case we can have multiple winners and prizes are shared. In manual rooms every player has to daub themselves. This means if another player is faster, he gets the win. If you have more questions or need any assitance, feel free to contact our Customer Support. They'll happily answer all your questions! Keep having fun and kind regards, GamePoint!