Charge Europe is the new generation mobile application dedicated to TotalEnergies' public Charge Points in Europe.
With the help of TotalEnergies Charge Europe app, you can :
- Find real-time available charge points directly on the map or through a search box, filtered by connector type and power.
- Scan the QR Code on any charge point and start a ""Pay As You Go"" charge.
- Monitor your ongoing charging session in real-time within the app, through the lock screen widget or on your Apple Watch, stop it with a single click.
- Enable push notifications to be warned when charge stops.
- Create an account and save your mean of payment, get easy access to your charging history (including charging curves and fast vs. regular charging split) and invoices, and set as favorite your preferred charge points for future easy access.
- Use Touch / Face ID to connect to the app.
- Subscribe to one of our offers available in United Kingdom, France and Spain to activate booking of any available charge point, receive your personal RFID badge to simplify charge launch and payment, and even get discounts on kWh price with our Master subscription! As a subscriber, you can launch several bookings simultaneously If needed.
- With the help of Apple CarPlay, select a charge point directly on the screen of your car, book it, and use your preferred navigation app to reach it.
- Several electric vehicles in the same household? Several charges can be launched simultaneously, either by using one badge per vehicle and/or through PAYGO feature.
Not sure why the discount always requires the actual membership card for starting and finishing or else we get charged full price when using app and bank card that’s registered to my same account
How did this get approved?
Chriswilsonuk
Absolutely terrible convoluted experience with many bugs. I’m astonished that development teams still churn out rubbish like this.Couldn’t sign up due to “unknown error” but the error was known really, it was that my email address was already in use from the old app.Account creation and payment setup took ages. No Apple Pay, no convenience features, postcode lookup data over 3 years out of date, so had to use manual entry. Makes you do 3 different things separately just to sign up and add payment. Why oh why not just make it easy?A bug meaning that even though I stopped charging 4 hours ago, it’s popping up all over my phone that there’s an active charge.The app design looks incredibly amateur.It needs a product designer to redesign the end-to-end experience with a customer first approach, minimising the work customers need to do standing next to a charger in the cold just to start a charge. It could be as easy as an Apple Pay double click and nothing else!
Buggy laggy clunky
Omnipaddy
the app is one of the weakest I’ve used. It’s slow, laggy, inconsistent and unnecessarily difficult to navigate when all you want to do is start or stop a charging session.The biggest issue is reliability. Even hours after ending a charging session, the app continued to notify me that charging was still in progress, leaving me unsure whether the session had actually ended or whether I was still being billed. That’s not a minor bug—it’s something that undermines confidence in the service.An EV charging app should be simple, responsive and trustworthy. Unfortunately, this one is none of those
Good App
alexmoscalex
The app is amazing. Everything works fine. I have seen 1 star review mentioning that the person was not able to register. I registered within the app in 3 minutes. Everything went fine. I think it was fixed. Besides that, the app works nice and fast. Everything is easy to use and UI looks amazing.
Developer Response
Dear Alex,Thank you for taking the time to leave this fantastic 5-stars rating. Feedback is really important for us! We'll share your review with our teams.Best regards,
Fixed a bug where an error occurred while downloading or sharing an invoice.
Fixed an issue where an error message could appear even after a successful sign-in.
Version 1.25.2
The developer, TotalEnergies Charging Services, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
