I’ve been a Wayfair member for nearly a year now, after arriving in the USA from the UK and having to set up home all over again with some main items. After having a brief look I was hooked, everything is displayed perfectly, all grouped, easy to locate all different items. We started off with deliveries of bed frames, dining table and chairs, chairs for our other table, candle sticks, and now just ordered a chair for my new vanity unit, also from Wayfair and a bench to go at the end of the bed. Also have the boys desks and rugs, outdoor furniture, deck storage, the list goes on, all delivered on time and if delays are possible they advise you well in advance. If we ever have a problem, as in damaged through delivery, Wayfair have been absolutely fabulous with the replacement or refunds, or discount. Brilliant, brilliant, brilliant! And I will keep purchasing, when our budget allows (!)March 2020Updating my review to add that still super impressed with Wayfair, we have a new baby on the way and are kitting out with extras that we now find ourselves needing.... dresser for extra storage of clothing, updated lights whilst we have the time! Baby blankets, all ideal solutions for our new requirements. Wayfair NEVER disappoints, best in customer experience and service. You won’t be disappointed ordering anything from here.

I ordered a couple of things and realised I sent them to the wrong address. I followed customer service instructions to change it but due to an issue with the DHL website it the info I was given I couldnt change it. When I went back to CS they said they would issue me a refund or replacement- I chose a replacement. After a few days I hadn’t received any delivery information so I asked CS. They eventually told me they wouldn’t be doing either because it was policy only when it was an issue on their end or the courier and their ‘investigation’ showed it wasn’t. We had a heated back and forth where they put me in touch with their specialist team which turned out to be an automated response email. I then tried to arrange a return with the pick at the wrong addrsss just to try and recoup my losses and hope that they would be able to pick up the items in question. They arranged for pick up to be from my address which although is the correct one not the one in question. I followed instructions on the email to change the address which didn’t work. I went back to CS to change the address and they then said they couldn’t and that I could drop the items off so I had to explain myself all over again (probably the 10th I had had to do this!) they said that situation would be escalated to the special tech team and the specialist delivery team would be in touch to help. I then received an automated email with a drop off barcode for a return that I have already explained I can’t do because I am not in possession of the items. THIS IS THE WORST EXPERIENCE I HAVE EVER HEARD OF LET ALONE BE PART OF.

I have used Wayfair on several occasions sometimes with difficulty relating to suppliers not Wayfair. I have also purchased a rug from elsewhere because I wasn’t prepared to wait for Wayfair to restock the item I couldn’t get.Each time, and there have been a couple of instances where I panicked because the item was faulty and not sure how Wayfair would respond, after being exceptionally helpful to me at the start of my issue.Wayfair without question and with no reason to support my issue not only resolved it but also contacted manufacturer and so I didn’t have to wait for items to be replaced they sent new replacements that actually work.I could go on but I reckon you might think I am working fir Wayfair. I am not but I trust them totally in whatever I purchase from them and that gives me great peace of mind and confidence toward Wayfair. Thank you.

It’s hard to say if I love things the Wayfair way or if it’s just that Wayfair have things the way I like things. I never give 5 Stars as no one gets things totally My Way but Wayfair are very close to getting it right! They offer a very good range with a wide variety, a great sense of humour and a sense of style or wrapped up under one roof. My only issue is I can’t touch it before I buy it, like all online shopping I don’t get that feel for the product. There is no way to know what the product feels like. Now we all know that doesn’t matter when it comes to metal and wood but for me the feel of my bed sheets, my cushions, my rugs, my blankets is so important!! My Wayfair way to bring Wayfair up to a 5 star experience would be to offer a texture experience to your customers. I would buy more if I had the option of a texture experience wouldn’t you??? WAYFAIR YOU ARE SO NEARLY MY WAY SO NEARLY MY WAYFAIR!!!